Our Industry Specializations
Use Net Promoter Score to strengthen relationships with your business customers and enhance your customer experience. Discover the pain points in the customer journey and maximize retention and upsells with CustomerGauge’s comprehensive Net Promoter solution for commercial finance.
Measure customer satisfaction to gauge loyalty
Your business customers appreciate working with partners that can optimize their customer experience, minimize pain of administration and add value to the commercial relationship. Our delivery system automatically manages your customer contact using customized emails, SMS and and optimized surveys to give you unique insight into customer satisfaction and loyalty.
Act - Quickly - to put out fires
Act in real-time to close the loop using Net Promoter Score with disgruntled customers to ensure they don’t stray from the flock. Keep executives in the loop by providing transparency on the performance of multiple branches and locations.
Grow your accounts, grow with your customers
Make feedback a competitive advantage by investing in customer experience and Net Promoter for your commercial insurance, business banking, wealth management, invoice factoring, business loans, export/inventory management, or tax and accounting services company. Identify opportunities for growth by tapping into your promoters and capitalizing on positive reviews.
Analyze the Drivers of Loyalty
Read between the lines! Find the hidden insights in customer feedback to determine what’s driving your customers away with the official NPS Handbook®.VIEW OUR RESOURCES
“Now that we have access to the right tools to drive change in the organization, I’m looking forward to deliver-ing an improved customer experience.”
“Employees can see it and they can pick up the phone and talk to the customer, and employee engagement is going up because of that. It’s making people’s lives a bit more meaningful because they are seeing directly from these customer comments and scores that ‘hey, we make a difference.”
“One of the best vendors I have worked with in a 25 year career. Always hits deliverables and rarely makes mistakes. Very technically competent.”