You and the competition are at a crossroads. By nature, companies once built their roadmaps around product-centricity — putting time and resources into newer, better and cheaper products and services. And before, this was enough.
However, the narrative has changed. According to Gartner, 89% of companies expect to compete mostly on the basis of customer experience, a number that was only 36% in 2012. In other words, companies can no longer consider themselves a collection of products and services, but a series of interconnected customer experiences.
The rise of the customer-centric enterprise is here. And CustomerGauge — one of the industry's most experienced NPS® and CX experts — is at the forefront of this movement, partnering with businesses to meet the demands and challenges of aligning strategically around the customer.
Customer-centricity doesn't happen overnight — but we're dedicated to getting you there faster. CustomerGauge Professional Services offers both workshop and consulting tailor-made for enterprises looking to take their NPS program from blueprint to standard procedure.
“One of the best vendors I have worked with in my 25-year career. Always hits deliverables and rarely makes mistakes. Very technically competent.”
Joe Bartling Director of Analytics
“We have a compelling business case to make sure our promoters continue to be 100% delighted with their experiences.”
Thomas Walder Head of Marketing Systems and Process Management
“We have seen a sharp reduction in churn. Within the last two years alone, we've seen a 50% bump in retention.”
TJ Waldorf VP of Inside Sales & Marketing
See how your CX program stacks up against the competition and best practices for future success.