Our Industry Specializations
Customer interactions don’t end at the checkout line. eCommerce and multi-channel retail companies have extensive customer touch-points and therefore, pain points, meaning engaging with frontline employees and customers in real-time is essential. CustomerGauge’s leading Net Promoter Solution is tailor-made for multi-channel retailers looking to ensure a consistent Customer Experience (CX) across channels including e-commerce, in-store retail and wholesale.
Measure and analyze buyer loyalty
What better way to understand the buyer’s journey than to ask the buyer? Employ omnichannel engagement, online and offline, every step of the way using Net Promoter surveys embedded in till receipts, emails, and more.
Act — quickly — to close the loop
Avoid buyer’s remorse: Don't miss an opportunity to create a loyal customer for life by closing the loop quickly with detractors using Net Promoter. Escalate issues to the appropriate frontline employees using rule-based automation. Keep executives in the loop by providing transparency on the performance of multiple locations.
Grow your customers, grow your brand
Activate your promoters! Capitalize on positive social reviews and identify opportunities for growth by tapping into your promoters and capitalizing on reviews.
How Retailers Measure and Deliver Customer Experience
Join Adam Dorrell, CEO and co-founder of CustomerGauge, and Cary Self, Senior Manager of Guest Services and Training for Areas, as they discuss best practices for measuring and improving customer ("guest") experience with NPS.VIEW OUR WEBINAR
“One of the main reasons why we selected Net Promoter at Areas is that it’s a true voice of the guest. It measures satisfaction, and it measure the guest loyalty and investment with us…We are now driven by what the guest is saying.”
“CustomerGauge’s strength is to find the right balance of powerful analytics and usability.”