Three solutions, any industry. Whether you’re looking to monetize your Account ExperienceTM and CX program, engage with your employees, or strategize a rollout, CustomerGauge services and technologies can be scaled to fix any problem.
Account Experience
Don’t sacrifice high-value accounts on single-minded CX software. Manage and grow multi-contact client relationships on the world’s first dedicated B2B CX solution.
Employee Experience
Build a culture your team can get behind. Invest in EX tools that turn employees into brand fanatics, reduce attrition and strengthen the backbone of your company.
Professional Services
Think outside the platform. Discover NPS® consulting and CX workshop services tailor-made for businesses undergoing serious, customer-centric transformations.
B2B CX has been left behind in a marketplace built for B2C. The Account Experience solution gives greater visibility into the opportunities that lie in B2B high-touch, enterprise accounts.
Account-Level Focus
The CustomerGauge platform is optimized for B2B accounts, with features such as account ranking, account drill downs, activity tracking and so much more.
Monetization
Unlock the hidden financial value in your customer base with cutting-edge technologies that bring ROI into focus—from predictive analytics to driver vs. revenue analysis.
Retain & Grow
Prioritize follow-up by stack ranking your accounts based on revenue, and then identify opportunities to grow and rescue at-risk revenue using NPS SWOT capabilities.
In the war on talent, Employee Net Promoter® stands at the frontline. A core technology of the employee experience solution, the Employee Net Promoter System® reduces churn, provides insights into the workforce, and reduces overhead through continued engagement.
Organizational Hierarchy
Couple hierarchical reporting with NPS to maximize your NPS program and its potential and provide insights at a granular level.
Anonymous Surveying
Boost response rates and employee engagement among staff with anonymous Employee Net Promoter surveys.
Full Platform Capabilities
Get all the same great features of Monetized Net Promoter in your Employee Net Promoter platform, analytics and all.
Transformation doesn’t stop at software. From the boardroom to the front-line—real change starts at the champion level and is scaled for the enterprise. With our Professional Services offerings, we’ve taken our years of experience in the NPS and CX space and developed consulting packages based on proven best practices.
Enterprise Workshops
Operational to financial—discover enterprise-grade workshops made for NPS champions and customer-obsessed c-suite executives.
Comprehensive Consulting
44% of companies don’t know their retention rate. Beat the statistics, with consulting services that put the data back in your hands.
Custom-Built
Where can we help you grow? Uncover workshops and consulting services custom-built for your business.
“We’ve transformed from a product-driven company who served intermediaries to a customer-driven organization, which serves the real customer.”
Han de Ruijter
Chief Customer Officer
“One of the best vendors I have worked with in my 25-year career. Always hits deliverables and rarely makes mistakes. Very technically competent.”
Joe Bartling
Director of Analytics
“We have moved beyond claiming to be a customer-centric organization - now we have the evidence to back it up.”
Craig Scowen
Market Development Manager
Hassle-Free Integrations.
See the impact CustomerGauge could have on your bottom-line.