Our Industry Specializations
Health care is changing. Urgent Care professionals call this the “Retailization” of Health Care. Patients are looking for more than just optimal care, they’re looking for an optimal experience. Deliver more targeted, exceptional Patient Experience with CustomerGauge’s Net Promoter® solution for the urgent care industry.
Measure Patient Experience and capture feedback
Follow up with patients on not only their health, but the quality of their visit. Send customized emails, surveys and text messages using our robust automated survey engine.
Act quickly to address patient concerns
Use CustomerGauge as a lifeline to close the loop quickly with detractors. Implement rule-based automation to escalate issues to the appropriate health care professionals, and comprehensive case tracking to ensure resolutions are found and resolved quickly.
Grow your practice
Identify any and all opportunities to grow your practice. Tap into your patient promoters by capturing online feedback. Drive business and referrals by displaying real-time positive feedback from your patients in your waiting room or on your website.
How to Improve Patient Experience and Your Bottom Line.
CustomerGauge hosted a special webinar on Patient Experience best practices in the urgent care/healthcare market. CEO and co-founder of CustomerGauge, Adam Dorrell and Division Vice President of Urgent Team, Nancy Becker discuss strategies to improve the patient journey and how to address common pain points.VIEW OUR WEBINAR
Compliance is Key
CustomerGauge is fully compliant with all data security and health care requirements: