Stay on brand, wherever the conversation starts. With our state-of-the-art Survey Builder, powerful analytics and reporting you can automate customizable Net Promoter® and CX survey campaigns across channels to collect feedback that breeds actionable insight.
Friends don’t let friends build ugly surveys. Designed from the ground up to maximize response rates—our best-in-class Survey Builder allows you to brand, configure and optimize even the smallest details.
On a scale from 0-10, how likely are you to recommend [company name] to a friend or colleague?"
"On a scale of 0 to 10, how likely are you to recommend your company as a place to work?"
"How would you rate your experience with...?" Very satisfied - satisfied.
"Customer service helped me handle my issue effectively..." Strongly agree-Strongly disagree.
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Say good-bye to siloed customer data across channels. CustomerGauge's Customer Journey Tracking leaves no touchpoint untouched, bringing together multiple customer feedback sources into one unified view.
Improving Touch Points
Find the secret ingredient to advocacy and the obstacles creating detraction with state-of-the-art driver analysis that tells you the “why” behind customer feedback.
Hacking Text Analytics
Everything you’ve been told about text analytics is wrong. Get it right with interactive text analytics that puts sentiment in the hands of humans and provides insights where you need them most.
Keeping the KPIs on the Prize
Numbers matter. Track your most important KPIs, including NPS by segment, time to close, open cases, response rates, churn tracking and much more.
Turn analytics into shareable insights. Enjoy the freedom to create tailor-made reports that bend to your business requirements. Easily collaborate, edit and automatically share dozens of custom weekly, monthly or quarterly reports to key stakeholders in your organization.
Don’t force the conversation. Utilize cross-device surveys built with touch points in mind to reach customers at any point in their journey.
Introducing Per-View. Get the right information in front of the right people—from program directors to the C-Suite—with custom, role-based dashboards. View NPS® scores, response rates, retention, churn, text analytics, and more.
“We have been very pleased with the response rate, which we attribute to the attractiveness of this tool for consumers to participate in. And the API, which performs perfectly”
Christoph Sundermeier Consumer Service Coordinator
“The reporting features made it really easy for the marketing team to identify Promoters so they could utilize them.”
Amanda Dunn Customer Relationship Manager
“Working with CustomerGauge was a very positive and professional experience. They helped us understand a lot more about our customers. We can definitely recommend NPS and CustomerGauge.”
Dr. Robert Lackner Managing Director of FTA