Make Your Mark
Stay on brand! Use HTML-built, customizable templates for surveys and emails. With our Delivery Manager tool and robust email engine, you can generate manual, automatic, or anonymous campaigns.
Implement Primary Drivers for More In Depth Feedback
Make your surveys comprehensive! Add depth to your surveys using the Drivers Editor tool. Implement primary drivers and secondary drivers. Use answer labels to easily distinguish between positive (promoter) and negative (detractor) statements.
Ask Your Way
It’s your survey—ask questions the way you want! While we always suggest the tried and true NPS question, you’re free to add any number of questions that you want: Customer Effort Score (CES), Customer Satisfaction Score (CSAT), additional questions, etc. Go wild! We’ll support you.
Create a B2B Business Review
With the QBR tool, account managers can dig deep into feedback from surveyed companies. Break feedback down by level—from c-suite to frontline—then export your findings into QBRs to provide further insight.
Answers at Your Fingertips—In Real-Time
Keep track of your metrics 24/7, without having to browse through reports. Put your most important metrics in one dashboard and track your progress over time.
A Blueprint for a More Effective Feedback Process
People tend to overcomplicate things. And that especially rings true for Net Promoter. Yet, if you stick to a handful of simple rules, you’ll get the best results.VIEW OUR RESOURCES
Your NPS Score shown with our trademark visualisation – an easy to read Gauge.
How many 10s did you get? Analyse how many times the different scores have been selected.
How did each salesperson perform? Analyse the Net Promoter Score for a particular segment.
Dive deeper into the reasons – This widget shows you the Level 2 reasons.
Get complete information regarding your NPS campaign for the selected time period.
See the evolution of your promoters, detractors and passives over time, shown as a percentage of all responses.
What are the key issues behind your NPS? This widget shows you the Level 1 reasons as selected by your customers
How many Firefighting cases are still open? Use this widget to show an overview of your customer follow up process.
Verbatims where you need them: Display free flowing comments as part of your custom report.
This widget displays the Customer Satisfaction question as a score or a summary.
Display additional free flowing comments part of your report.
Slice your data and show piesegments, View the number of selections for a multi-choice question.
Need a table for extra analysis? Show a detailed summary of your numbers.
See your score for any additional rating questions used on your survey as an average or as a summary
Looking for an visual representation for the Drop down, Checkbox or Radio button question?
Display the Customer Effort Score in a ratings widget.