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Surveys Worth Answering. Insights that Matter.


Stay on brand, wherever the conversation starts. With our state-of-the-art Survey Builder, powerful analytics and reporting you can automate customizable Net Promoter® and CX survey campaigns across channels to collect feedback that breeds actionable insight.

Measure Edited

Design Surveys Your Customers Want to Answer.


Friends don’t let friends build ugly surveys. Designed from the ground up to maximize response rates—our best-in-class Survey Builder allows you to brand, configure and optimize even the smallest details.

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Ask Your Way


Nps

Net Promoter

On a scale from 0-10, how likely are you to recommend [company name] to a friend or colleague?"

Employee

eNPS

"On a scale of 0 to 10, how likely are you to recommend your company as a place to work?"

Sliders

CSAT

"How would you rate your experience with...?" Very satisfied - satisfied.

Man Time

CES

"Customer service helped me handle my issue effectively..." Strongly agree-Strongly disagree.

We Drive Engagement


+

surveys sent

%

avg. response rate

%

avg. comment rate

Find the Story
in Your Data


Decisions driven by data—minus the heavy-lifting. Dig deep into the reasons behind your Net Promoter Score® with automated driver analysis, KPI reporting, and much more (all without the fancy stats degree).

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Touchwhite

Improving Touch Points

Find the secret ingredient to advocacy and the obstacles creating detraction with state-of-the-art driver analysis that tells you the “why” behind customer feedback.

Analysis

Hacking Text Analytics

Everything you’ve been told about text analytics is wrong. Get it right with interactive text analytics that puts sentiment in the hands of humans and provides insights where you need them most. 

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Keeping the KPIs on the Prize

Numbers matter. Track your most important KPIs, including NPS by segment, time to close, open cases, response rates, churn tracking and much more.

Tell the Story
in Your Data.


Turn analytics into shareable insights. Enjoy the freedom to create tailor-made reports that bend to your business requirements. Easily collaborate, edit and automatically share dozens of custom weekly, monthly or quarterly reports to key stakeholders in your organization.

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Analyze

See How Drivers Will Get You to Root Cause 94% of the Time

Measure Ebook

Reach Customers
on Their Terms


Don’t force the conversation. Utilize cross-device surveys built with touch points in mind to reach customers at any point in their journey.

Process

Your Dashboard,
Your Way


Introducing Per-View. Get the right information in front of the right people with custom, permission-based dashboards. View NPS® scores, response rates, and more from the executive level to the frontline.

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We Play Well with Others.


Hassle-Free Integrations.

Salesforce Hubspot Freshdesk Netsuite Oracle Zendesk Microsoft Dynamics Sugarcrm Bazaarvoice