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Comprehensive Consulting

Turn Our CX Industry Knowledge
into Your Strategic Vision

Don't Go the Journey Alone

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NPS® and Customer Retention Expertise

Whether you’re looking for guidance on an NPS program shake-up or need a fully developed retention strategy for the next fiscal year, CustomerGauge consultants have more than a decade’s worth of experience in setting up organizations for success. 

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Change Management and Leadership Training

Need ongoing support for your organizational change management project? CustomerGauge goes beyond simple implementation services, offering tailored NPS and CX roll-out programs and leadership training for mid- to enterprise-level companies.

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If your on-demand service needs require more than our current consulting offerings—fear not, we have you covered. We’ll interview your key stakeholders and operational champions to develop a service portfolio and consulting package that works for you.

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NPS® and Customer Retention Expertise

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Embed NPS into Your Company’s DNA 

Having trouble crafting your NPS game plan? Perhaps you’re looking to build cross-organizational alignment and training on NPS and customer retention best practices? From program rollout to retention and revenue growth optimization, our team of experts provide support and guidance in tackling the big to-do’s of your NPS and CX strategy post-implementation.

Change Management and Leadership Training

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Project Management Made Simple(r) 

We're dedicated to taking your NPS change management project from innovation to execution using our wealth of experience in the NPS industry. Starting with an overall business assessment, our seasoned consultants will deliver a detailed timeline for your program rollout, and work with both program and executive leadership to execute each step of the strategic CX vision.

Custom Consulting

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The CXpertise You Need. When and How You Need It. 

Customer escalation workflows. Annual SMART goal initiatives. Referral marketing. If your needs live outside the realm of our two consulting services, fear not. Our deep industry knowledge allows us to partner with you in any facet of a customer experience transformation.

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