You surveyed one contact in a 10-stakeholder account. They're a promoter—but you're blind to the other 9 who are furious. Traditional NPS measures individuals, not relationships. CustomerGaige models entire accounts across stakeholders, revenue, lifecycle stage, and sentiment. See true account health, not fragmented responses that leave you guessing.
Traditional NPS measures individuals, but B2B relationships don’t work that way. CustomerGaige’s Account Hierarchy rolls stakeholder feedback into a true account-level NPS view, giving you one clear picture of relationship health—not just the mood of a single contact.
NPS without revenue is useless. Revenue without sentiment is blind. CustomerGaige connects account NPS, revenue, and lifecycle data to show which accounts are safe, at risk, or ready to expand. See risk before renewals, not after churn.
Gaige AI turns account NPS into intelligence, letting you ask natural-language questions like “Which high-revenue accounts are at risk?”, “Why is this account declining?”, or “Which promoters are ready for expansion?” and get clear, data-backed answers instantly—no dashboards, no digging, just clarity.
Every signal about an account in one place: NPS, revenue, lifecycle stage, recent feedback, open cases, renewal date. See complete account health instantly. No switching between Salesforce, survey tools, and support platforms. Just one dashboard that shows if the account is healthy, at risk, or ready to expand.
Churn never happens suddenly—it builds quietly over time. CustomerGaige tracks account-level NPS trends to surface patterns of growth, stability, and decline, so teams can intervene early instead of reacting after contracts are lost. Trendlines create foresight, not surprises.
CustomerGaige transforms account NPS and revenue data into a live account-level SWOT model, revealing the strengths driving loyalty, weaknesses creating risk, opportunities for expansion, and threats to retention—turning insight into strategy you can act on.
Integrations that put customer insights where decisions happen and custom services that make your entire tech stack work together.
CustomerGaige is the only true B2B VoC system in Salesforce. It uses Account Experience™ to put real-time VoC insights into your sales team’s hands so they can take proactive action to reduce churn and drive referral and upsell growth.
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CustomerGaige for Microsoft Dynamics 365 gives enterprise account teams real-time customer feedback, enriching CRM data, triggering surveys, and enabling proactive action to reduce churn and capture upsell opportunities.
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CustomerGaige’s Slack integration delivers real-time VoC alerts and scheduled reports directly into Slack, keeping teams informed of survey responses so they can act faster, stay aligned, and address customer issues as they happen.
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CustomerGauge for Pendo lets you trigger pop-up surveys directly in your software, capturing real-time, logged-in user feedback without emails or calls—helping B2B and B2C teams improve experience, act on insights, and drive retention.
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