CustomerGauge is the only platform purpose-built for account-specific NPS in B2B. While traditional NPS tools measure individual responses, CustomerGauge models entire account relationships, across stakeholders, revenue, lifecycle stage, and sentiment—so companies can see true account health, not fragmented feedback.
Traditional NPS measures individuals, but B2B relationships don’t work that way. CustomerGauge’s Account Hierarchy rolls stakeholder feedback into a true account-level NPS view, giving you one clear picture of relationship health—not just the mood of a single contact.
NPS without revenue context is blind, and revenue without sentiment is dangerous. CustomerGauge connects Account NPS, revenue, and lifecycle data to reveal which accounts are safe, which are at risk, and where expansion is possible—before renewal conversations start. This is risk visibility, not reporting.
Churn never happens suddenly—it builds quietly over time. CustomerGauge tracks account-level NPS trends to surface patterns of growth, stability, and decline, so teams can intervene early instead of reacting after contracts are lost. Trendlines create foresight, not surprises.
CustomerGauge transforms NPS and revenue data into a live account-level SWOT model, revealing the strengths driving loyalty, weaknesses creating risk, opportunities for expansion, and threats to retention—turning insight into strategy you can act on.
GaigeAI turns account NPS into intelligence, letting you ask natural-language questions like “Which high-revenue accounts are at risk?”, “Why is this account declining?”, or “Which promoters are ready for expansion?” and get clear, data-backed answers instantly—no dashboards, no digging, just clarity.
Robust Integrations and Bespoke services expertly curates to help your organization win more
CustomerGauge is the only true B2B VoC system in Salesforce. It uses Account Experience™ to put real-time VoC insights into your sales team’s hands so they can take proactive action to reduce churn and drive referral and upsell growth.
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CustomerGauge for Microsoft Dynamics 365 gives enterprise account teams real-time customer feedback, enriching CRM data, triggering surveys, and enabling proactive action to reduce churn and capture upsell opportunities.
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CustomerGauge’s Slack integration delivers real-time VoC alerts and scheduled reports directly into Slack, keeping teams informed of survey responses so they can act faster, stay aligned, and address customer issues as they happen.
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CustomerGauge for Pendo lets you trigger pop-up surveys directly in your software, capturing real-time, logged-in user feedback without emails or calls—helping B2B and B2C teams improve experience, act on insights, and drive retention.
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