CustomerGaige unifies customer sentiment across every B2B account and touchpoint using NPS, CSAT, qualitative feedback, and AI-led interviews so you can turn insights into revenue-driving actions that prevent churn and accelerate growth.
Most response rates are low for one reason: surveys ask for too much, for too long. CustomerGaige replaces 20–30 minute research surveys with short, account-based NPS® touchpoints, so customers respond quickly and with clearer intent. Less effort for them and actionable insights for you.
Scores alone don’t explain churn or growth; root cause drivers do. With CustomerGaige, customers select what’s influencing their experience with a few easy clicks, instantly revealing root causes behind NPS movements with 98% acuracy. That means no tagging, no interpretation bias, no hours lost. You see patterns as they form—not months later.
B2B relationships happen in email, in Slack, over WhatsApp, and through your mobile app. CustomerGaige captures every signal, across every channel, and unifies it into one system of record. So you can see the complete picture, and more importantly, act on it.
The best feedback happens in-context. With CustomerGaige, you can trigger in-app surveys based on real behavior—feature usage, friction points, or key moments, so you understand how users feel while it’s happening, and act on it immediately, not weeks later.
Gaige AI conducts intelligent, bi-directional conversational interviews across your entire customer base, capturing deep qualitative insights and NPS at scale. No scheduling. No manual effort. No bandwidth required.
CustomerGaige captures feedback the moment it happens, in real-time. Gaige AI instantly surfaces what matters like sentiment shifts, pain drivers, and urgent issues buried in comments, so your team can act while there's still time to save the account.
B2B accounts have dozens of voices, and averaging them buries the truth. Only CustomerGaige shows you the account-level view and every stakeholder behind it. By role. By region. By sentiment.
You don't know what "good" looks like. But luckily, Gaige AI does. It compares your performance against industry leaders, exposes the gaps costing you revenue, and tells you exactly what to fix first.
Integrations that put customer insights where decisions happen and custom services that make your entire tech stack work together.
CustomerGaige is the only true B2B VoC system in Salesforce. It uses Account Experience™ to put real-time VoC insights into your sales team’s hands so they can take proactive action to reduce churn and drive referral and upsell growth.
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CustomerGaige for Microsoft Dynamics 365 gives enterprise account teams real-time customer feedback, enriching CRM data, triggering surveys, and enabling proactive action to reduce churn and capture upsell opportunities.
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CustomerGaige’s Slack integration delivers real-time VoC alerts and scheduled reports directly into Slack, keeping teams informed of survey responses so they can act faster, stay aligned, and address customer issues as they happen.
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CustomerGaige for Pendo lets you trigger pop-up surveys directly in your software, capturing real-time, logged-in user feedback without emails or calls—helping B2B and B2C teams improve experience, act on insights, and drive retention.
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Here are the playbooks for 20%+ response rates
