Key Takeaways

The Voice Interview Bot allows customers to share nuanced feedback in a natural conversation, moving beyond rigid surveys and capturing sentiment, context, and emotion.
Responses—including transcripts, recordings, and text analytics—are instantly integrated into the CustomerGauge platform, providing actionable insights without delay.
Thousands of tailored conversations can be conducted simultaneously, offering the depth of human interviews but with much greater speed and lower cost.
The system supports over 140 languages and locales, enabling global organizations to capture feedback in multiple languages. Setup is simple, and surveys can be customized for different voices, languages, or survey styles.
Feedback is converted into structured data, including NPS scores, drivers, and comments, while alerts notify teams of issues requiring follow-up, ensuring feedback drives immediate improvements.

Here's the problem with most customer surveys: they're terrible at capturing what people actually think.

You send out a form. Customers dutifully click through a few multiple-choice questions. Maybe they type a sentence or two in the comment box if they're feeling generous. And you're left wondering what they really meant—what was behind that score, what emotion drove their response, what context you're missing.

What if instead of asking customers to fill out another form, you could just... talk to them?

Why Voice Changes Everything

The Gaige AI Voice Interview Bot lets customers share feedback the way humans naturally communicate: through conversation. Instead of forcing thoughts into predetermined boxes, customers can speak freely, express nuance, and provide the kind of rich context that makes feedback actually useful.

Think about the difference between reading "The delivery was late" in a text box versus hearing a customer say it with frustration in their voice, then explain how it affected their business. Same information on paper—completely different insight in practice.

How The Interview Bot Actually Works

The bot conducts natural conversations with your customers, asking follow-up questions, verifying understanding, and capturing both the metrics you need (like NPS scores) and the story behind them. Every conversation is transcribed, analyzed for sentiment, and fed directly into your CustomerGauge dashboard—no manual processing, no waiting around.

And here's what makes it powerful: you can run thousands of these conversations simultaneously. You get the depth and richness of human interviews with the scale and speed of automation.

The system speaks over 140 languages, so your global customers can respond in whatever language feels most comfortable. Setup takes minutes—just toggle voice interviews on for any existing survey, choose your voice and language preferences, and you're live.

From Feedback to Action

Raw feedback is useless if it just sits in a report somewhere. The Voice Interview Bot automatically structures everything—scores, themes, sentiment, direct quotes—and pushes it into your reporting. Your team gets alerts when issues need immediate attention, so you can actually do something about problems while they still matter.

Instead of quarterly surveys that tell you what was broken three months ago, you get real-time intelligence that helps you fix things now.

What The AI Interview Bot Costs (And Doesn't Cost)

A typical relationship survey runs 2-3 AI credits, about €0.70. Even longer, more detailed conversations top out around €2-€2.50. Compare that to the cost of running a traditional call center or conducting manual phone interviews, and the economics are obvious.

If you already have AI credits in your CustomerGauge account, you can turn this on right now. If you're new to this, reach out to your account manager or support team to get set up.

The Bottom Line

Customers want to tell you what they think. They just don't want to spend 10 minutes clicking radio buttons to do it. Give them a way to actually talk to you—even if "you" is an AI that sounds remarkably human—and you'll get feedback that's richer, more honest, and infinitely more useful.

Watch the full demo here

Frequently Asked Questions

Yes—they can select from any of the 140+ supported languages.

Feedback collection continues without interruption. You can track usage and add more credits whenever needed.

Early results say yes. People are more willing to talk than type, and you'll get better quality responses too.

The sweet spot is 3-4 minutes—long enough for customers to share real insight, short enough that they'll actually finish.

All data protection and legal documentation is in place. You can find the details in our support docs.

Yes. It synthesizes responses into structured data (scores, themes, drivers) while preserving the full transcript detail. Think of it as automated analysis with human-level nuance.

If you have AI credits: log into CustomerGauge, go to your survey, enable voice interviews, add a description, and hit save. You're live. If you don't have credits yet: contact your account manager or support team.

About the Author

Ian Luck

Ian has been in the CX market for over a decade evangelizing best-practices and strategies for increasing the ROI of customer programs. He loves a loud guitar, a thick non-fiction book, and a beach day with his family. You can catch him around the north shore of Boston, MA.