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Enterprise-Grade Workshops

Turn Employees into Subject-Matter Experts

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NPS® Champion Workshop

Employees can make or break the success of your program. Empower your employees with the tools they need to succeed, from customer journey mapping to closed loop workflow management.

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C-Suite Customer Leadership Workshop

Customer-centric transformation starts at the top. Educate your company’s leadership on the economics of and operational changes that come with an NPS program.

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Custom

Tailor education around your enterprise. We’ll work with you to build an NPS workshop series that fits your organizational structure and schedule—all while providing a comprehensive curriculum targeted for success. 

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NPS® Champion Workshop

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Develop the Roadmap of Your NPS Program

Based on 30+ years of NPS implementation and CX operational insights, the NPS Champion Workshop arms program managers and key employees with a best practice blueprint for the change management project that lies ahead.

Curriculum:

The NPS Framework Customer Journey Mapping Planning the Program Surveying Analyzing Closing the Loop Optimizing NPS Monetizing NPS

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1-3 Day Workshop

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Program Managers, CX Directors, Customer Service, Customer Success
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C-Suite Customer Leadership Workshop

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The #1 Reason NPS Programs Fail is a Lack of C-Suite Buy-in

Want to make NPS a central KPI in the growth narrative of your enterprise? Unsure how this new metric fits into the landscape of your organization’s financial performance? Or are you simply trying to spearhead a company-wide rollout of new CX practices? This c-suite workshop gives senior management the tools to lead their companies into a customer-centric future, with a specific focus on how NPS impacts the bottom line.

Curriculum:

Loyalty Economics Aligning the Company Around the Customer The NPS Framework & Program Customer Journey Mapping Closing the Loop at the Executive Level Executing Team Role Monetizing NPS

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1-2 Day Workshop

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Executive Leadership, CEO, COO, CRO, CMO, VP of CX, VP of Sales, etc.
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Custom

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Curating Education to Fit Your Mold

Not all workshops are one-size-fits-all. If our two pre-built workshops cover too much or not enough to meet your specific needs—don’t worry. Our team of experts will work with you to assess a topic series for the successful roll-out your Net Promoter change management initiative.

Curriculum:

Individual Assessments Flexible Scheduling Custom Curriculum

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1-5 Day Workshop

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TBD
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