Solutions | CustomerGauge Solutions

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Three solutions, any industry. Whether you’re looking to monetize your Account ExperienceTM and CX program, engage with your employees, or strategize a rollout, CustomerGauge services and technologies can be scaled to fix any problem.

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Problem Solved


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Account Experience 

Don’t sacrifice high-value accounts on single-minded CX software. Manage and grow multi-contact client relationships on the world’s first dedicated B2B CX solution.

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Employee Experience 

Build a culture your team can get behind. Invest in EX tools that turn employees into brand fanatics, reduce attrition and strengthen the backbone of your company.

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Professional Services

Think outside the platform. Discover NPS® consulting and CX workshop services tailor-made for businesses undergoing serious, customer-centric transformations.

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The Missing Link in B2B CX—Account Experience


B2B CX has been left behind in a marketplace built for B2C. The Account Experience solution gives greater visibility into the opportunities that lie in B2B high-touch, enterprise accounts.

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Account-Level Focus

The CustomerGauge platform is optimized for B2B accounts, with features such as account ranking, account drill downs, activity tracking and so much more.

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Monetization

Unlock the hidden financial value in your customer base with cutting-edge technologies that bring ROI into focus—from predictive analytics to driver vs. revenue analysis.

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Retain & Grow

Prioritize follow-up by stack ranking your accounts based on revenue, and then identify opportunities to grow and rescue at-risk revenue using NPS SWOT capabilities.

Employee Experience, HR’s BFF


In the war on talent, Employee Net Promoter® stands at the frontline. A core technology of the employee experience solution, the Employee Net Promoter System® reduces churn, provides insights into the workforce, and reduces overhead through continued engagement.

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Organizational Hierarchy

Couple hierarchical reporting with NPS to maximize your NPS program and its potential and provide insights at a granular level.

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Anonymous Surveying

Boost response rates and employee engagement among staff with anonymous Employee Net Promoter surveys.

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Full Platform Capabilities

Get all the same great features of Monetized Net Promoter in your Employee Net Promoter platform, analytics and all.

Champion the Success of Your Program


Transformation doesn’t stop at software. From the boardroom to the front-line—real change starts at the champion level and is scaled for the enterprise. With our Professional Services offerings, we’ve taken our years of experience in the NPS and CX space and developed consulting packages based on proven best practices.

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Enterprise Workshops

Operational to financial—discover enterprise-grade workshops made for NPS champions and customer-obsessed c-suite executives.

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Comprehensive Consulting

44% of companies don’t know their retention rate. Beat the statistics, with consulting services that put the data back in your hands.

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Custom-Built

Where can we help you grow? Uncover workshops and consulting services custom-built for your business.

We Play Well with Others.


Hassle-Free Integrations.

Salesforce Hubspot Freshdesk Netsuite Oracle Zendesk Microsoft Dynamics Sugarcrm Bazaarvoice