You’ll hear the word “customer-centricity” a lot from companies on the cutting edge of customer
experience. And, in case you need reminding that such tactics pay off, look no further than the company Sciformix. This year, Sciformix won the coveted 2017 Frost&Sullivan Award for Global Customer Service Leadership, which recognizes those companies demonstrating superior performance in areas including customer service and technological advancement.
A leading Scientific Processing Organization (SPO) offering Safety & Risk Management, Regulatory Affairs, Clinical Development and Technology Services, Sciformix has built a company dedicated to excellence in all of its services, and has doubled its workforce over the past few years.
In 2015, Sciformix launched its Net Promoter System® with CustomerGauge to better gauge and improve overall customer experience. Using CustomerGauge, Sciformix conducts surveys with its customers two times a year and uses that data to make informed decisions on how to continually improve their customers’ experiences.
CustomerGauge is a software-as-a-service platform that uses the industry-standard metric Net Promoter System.
The CustomerGauge platform enables Sciformix to quickly close the loop with detractors, improve retention among their existing customer base and innovate with consideration to consumer wants and satisfaction. If you’d like to learn more about Sciformix visit www.sciformix.com.
Want to improve retention and customer experience like Sciformix? Download our latest white paper on NPS® best practices and benchmarks by clicking below.