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New feature: Panning for golden NPS nuggets with Real-time Dashboard Filters

Be a miner, not a mountain climber

Rather than spend time climbing over mountains of data, customer experience professionals want to get to quickly pan for their valuable Net Promoter® information in a small pool, to find the most relevant insights needed to change their business.

As another small step on the road to providing ever-more relevant, continuous feedback, CustomerGauge has introduced Real-time Dashboard Filters. This new feature enables users see at a glance feedback and scores being given across a variety of Filter options, such as geographical regions, countries, client levels and more. If they wish, users can set multiple Filters simultaneously and see changes applied instantly.

The screenshot below shows filter selection by country.

[caption id="attachment_4691" align="aligncenter" width="495"]dashboard_filters_img-550x214.png The new Dashboard Filter enables CustomerGauge users to filter data in multiple ways[/caption]

Data can be exported to CSV, XML, or XLSX files with the following options:

  • Single or multiple Filters applied.
  • Date ranges (including from sent date or survey completed date).
  • All surveys sent out or only those with responses.

[caption id="attachment_4685" align="aligncenter" width="440"]Filterexport-550x447.png Export reports in multiple file formats[/caption]

Real-time Dashboard Filters are now live and ready to use. If you are not a CustomerGauge user but interested in finding out more, please get in touch with info@customergauge.com.

Next Up: Net Promoter News: Best Buy beats Showrooming, E.ON energises customer service, Net Promoter "lifeblood" of GiveForward

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