On May 19, 2016, Adam Dorrell and Jørgen Bo Christensen from CustomerGauge took a look at the first results from the ground-breaking NPS Benchmarks Survey 2016. With more than 600 responses from companies large and small this is the largest (and only) survey of the state of the NPS industry. In the recorded webinar below, you'll learn about drivers of success, response rates, close-loop rates and many other stats. Enjoy!
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