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NPS® Benchmarks Survey Webinar Part 2

Blog by Ian Luck
February 14, 2018

Adam Dorrell and Jørgen Bo Christensen from CustomerGauge take a look at the round 2 results from the ground-breaking 2016 NPS® Benchmarks Survey. With more than 600 responses from companies large and small this is the largest (and only) survey of the state of the NPS industry.

In this session, they recap part 1 which touches on the mechanics of an NPS Leader, then focus shifts to how Net Promoter Leaders focus on retention and garner more than a 3X ROI on their programs. They also examine the core NPS business metrics and discuss the impact of communications and closed loop actions and how they directly impact retention rates and ROI.

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