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NPS® Benchmarks Survey Webinar Part 2

Adam Dorrell and Jørgen Bo Christensen from CustomerGauge take a look at the round 2 results from the ground-breaking 2016 NPS® Benchmarks Survey. With more than 600 responses from companies large and small this is the largest (and only) survey of the state of the NPS industry.

In this session, they recap part 1 which touches on the mechanics of an NPS Leader, then focus shifts to how Net Promoter Leaders focus on retention and garner more than a 3X ROI on their programs. They also examine the core NPS business metrics and discuss the impact of communications and closed loop actions and how they directly impact retention rates and ROI.

Next Up: CustomerGauge Now Integrates With Over 20 Systems

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The Most Comprehensive B2B NPS & CX Benchmarks on the Planet

See how your experience program compares with over 24,000+ NPS & CX data points collected across 12 B2B industries.