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Places filling fast for this years CustomerGauge Net Promoter® Summit!

Set yourself up to get the most out of your NPS program with the help of CustomerGauge. During this year’s Net Promoter Summit, we will share invaluable advice to prepare your NPS engine towards continuous success in the future.

The Summit will take place on October 8th and 9th. The event will kick off with workshops for clients together with the Client Operations team on the first day. The main event, on the second day, includes presentations by a cross-section of global organisations that are among the leaders in implementing Net Promoter programs with the CustomerGauge system, moderated breakout sessions where attendees will have the opportunity to learn and discuss with one another in a semi-structured environment, and a presentation of new and upcoming system features.

Expert speakers sharing their story

Suzanne Kats from PVH will share insights on how to maximize response rate by opening up NPS to the shop floor.

Patrick Worden from Wolters Kluwer has experience in what it takes to roll-out a change program to multiple countries across the globe.

Rogerio Rodrigues from Electrolux will talk about how you keep securing management buy-in whilst involving local team members to drive a truly company-wide NPS program.

Marcel Hoes from Nyenrode Business University will share his experience in running CG Essentials within a smaller organization and what impact continuous measurement of NPS has on his Business School.

Full schedule below.

Event Details and Registration

Who: The 2014 Net Promoter® Summit is open to CustomerGauge users and invited guests.

Where: The Hotel Pulitzer, Prinsengracht 315, 1016GZ Amsterdam

Date/Time: Workshop session at October 8 12:00 – 17:00, Main event October 9, 2014 10:00 - 17:00 (followed by cocktails)

Cost: The event is free for invited representatives from each CustomerGauge client organization.

Accommodation: Should you be attending both days’ events, please let us know in your registration form. Travel and accommodation are not included in the event, but we would be happy to provide you with advice.

Register for the Summit

Program

October 8 (for select group of clients)

9:30 – 10:00 Walk-in with coffee

10:00 – 12:00 Welcome and Workshop (morning session): 7 steps to greatness - CustomerGauge tools that support the journey

12:00 – 13:00 Lunch

13:00 – 15:00 Interactive Session: Best Practices and (potential) features that advocate NPS and response rate increase

15:00 – 15:20 Break

15:20 – 17:00 Workshop (afternoon session): Feedback session on the new workflow design and other developments 

17:00 –    ...    Drinks and Dinner (Organized by CustomerGauge)

October 9 (Clients and invitees only)

9:30 – 10:00 Walk-in with coffee

10:00 – 10:15 Introductions and welcome

10:15 – 11:30 Group introductions

11:30 – 11:45 Break

11:45 – 12:15 Presentation by R. Rodrigues of Electrolux

12:15 – 12:45 Presentation by P. Worden of Wolters Kluwer

12:45 – 13:00 Workshop update (Iris of CustomerGauge)

13:00 – 14:00 Lunch

14:00 – 14:15 Interesting statistics and Benchmarks from our database (Roy of CustomerGauge)

14:15 – 14:20 CustomerGauge Essentials (Trishaala of CustomerGauge)

14:20 – 14:30 Essentials at work with M. Hoes of Nyenrode Business University

14:30 – 15:00 Presentation by S. Kats of PVH

15:00 – 15:15 Break

15:15 – 16:00 Keynote speaker

16:00 – 16:30 Roadmap - Road to the future (CustomerGauge team)

16:30 – 17:00 Open discussion and wrap-up

17:00 – 18:00 Drinks and networking

Check out this recap of the 2013 User event

Next Up: NPS® News: TD Canada shows gratitude, Medibank's journey to customer-centricity and hotel fining customers

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