Set yourself up to get the most out of your NPS program with the help of CustomerGauge. During this year’s Net Promoter Summit, we will share invaluable advice to prepare your NPS engine towards continuous success in the future.
The Summit will take place on October 8th and 9th. The event will kick off with workshops for clients together with the Client Operations team on the first day. The main event, on the second day, includes presentations by a cross-section of global organisations that are among the leaders in implementing Net Promoter programs with the CustomerGauge system, moderated breakout sessions where attendees will have the opportunity to learn and discuss with one another in a semi-structured environment, and a presentation of new and upcoming system features.
Expert speakers sharing their story
Suzanne Kats from PVH will share insights on how to maximize response rate by opening up NPS to the shop floor.
Patrick Worden from Wolters Kluwer has experience in what it takes to roll-out a change program to multiple countries across the globe.
Rogerio Rodrigues from Electrolux will talk about how you keep securing management buy-in whilst involving local team members to drive a truly company-wide NPS program.
Marcel Hoes from Nyenrode Business University will share his experience in running CG Essentials within a smaller organization and what impact continuous measurement of NPS has on his Business School.
Full schedule below.
Event Details and Registration
Who: The 2014 Net Promoter® Summit is open to CustomerGauge users and invited guests.
Where: The Hotel Pulitzer, Prinsengracht 315, 1016GZ Amsterdam
Date/Time: Workshop session at October 8 12:00 – 17:00, Main event October 9, 2014 10:00 - 17:00 (followed by cocktails)
Cost: The event is free for invited representatives from each CustomerGauge client organization.
Accommodation: Should you be attending both days’ events, please let us know in your registration form. Travel and accommodation are not included in the event, but we would be happy to provide you with advice.
Program
October 8 (for select group of clients)
9:30 – 10:00 Walk-in with coffee
10:00 – 12:00 Welcome and Workshop (morning session): 7 steps to greatness - CustomerGauge tools that support the journey
12:00 – 13:00 Lunch
13:00 – 15:00 Interactive Session: Best Practices and (potential) features that advocate NPS and response rate increase
15:00 – 15:20 Break
15:20 – 17:00 Workshop (afternoon session): Feedback session on the new workflow design and other developments
17:00 – ... Drinks and Dinner (Organized by CustomerGauge)
October 9 (Clients and invitees only)
9:30 – 10:00 Walk-in with coffee
10:00 – 10:15 Introductions and welcome
10:15 – 11:30 Group introductions
11:30 – 11:45 Break
11:45 – 12:15 Presentation by R. Rodrigues of Electrolux
12:15 – 12:45 Presentation by P. Worden of Wolters Kluwer
12:45 – 13:00 Workshop update (Iris of CustomerGauge)
13:00 – 14:00 Lunch
14:00 – 14:15 Interesting statistics and Benchmarks from our database (Roy of CustomerGauge)
14:15 – 14:20 CustomerGauge Essentials (Trishaala of CustomerGauge)
14:20 – 14:30 Essentials at work with M. Hoes of Nyenrode Business University
14:30 – 15:00 Presentation by S. Kats of PVH
15:00 – 15:15 Break
15:15 – 16:00 Keynote speaker
16:00 – 16:30 Roadmap - Road to the future (CustomerGauge team)
16:30 – 17:00 Open discussion and wrap-up
17:00 – 18:00 Drinks and networking
