With Google Real-Time Search launching today, we thought it appropriate to show off the CustomerGauge Real-Time Customer Comment Feed, which works via Twitter. Ideal for customer-focused companies that like to rapidly react to feedback and issues.
It started when a client asked: “Could we put a desktop widget on the bosses desk, so that every time a new comment comes in it pops up?”. Actually we’d been thinking about this for a while, trying to find the right component.
Now we have a solution that’s super easy and flexible: we integrated CustomerGauge with Twitter. As soon as a customer makes a comment, an API connection to Twitter is made and a "Tweet" sent - and you get a real-time feed on your favourite device (PC, mobile phone etc). It is customisable, so you can filter on comments - examples: “Score 9 + 10 comments for call center staff” or “Detractors commenting in Manchester with 'reception' keyword”. The feed can be public (if you are proud of what your customers are saying) or private so it’s secure for selected subscribers. A link takes you to the full comment and customer details.