Request Demo

The 6 Golden Rules of Customer Centricity

91% of organizations say they aspire to be a leader in their industry for customer experience, yet only 37% have started any formal CX initiatives.

What's the old saying, "if it were easy, everyone would be doing it?" Luckily, we were able to get three customer experience thought leaders in the same location for a webinar that was equally informative and engaging.

In this webinar led by UK-based Customer Experience specialists Iain Lambert and Dominic John, we examined:

  • Why customer centricity can be hard to do
  • Strategies for success: what leaders do to make it work
  • And of course, the 6 Golden Rules of Customer Centricity

Iain and Dominic were joined by Adam Dorrell of CustomerGauge, who showed how their findings in the 2016 NPS Benchmark Survey support a significant move towards customer centricity. Enjoy!

Next Up: Net Promoter News: Benchmarks go large, ING get #1, Flipkart flip NPS, 48 for Securly.

Get The Most Comprehensive B2B NPS and CX Benchmarks Report on The Planet

Get the eBook

Might we also interest you in...

Close Close
B2B

The Most Comprehensive B2B NPS & CX Benchmarks on the Planet

See how your experience program compares with over 24,000+ NPS & CX data points collected across 12 B2B industries.