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The 6 Golden Rules of Customer Centricity

Blog by Ian Luck
February 14, 2018
91% of organizations say they aspire to be a leader in their industry for customer experience, yet only 37% have started any formal CX initiatives.

What's the old saying, "if it were easy, everyone would be doing it?" Luckily, we were able to get three customer experience thought leaders in the same location for a webinar that was equally informative and engaging.

In this webinar led by UK-based Customer Experience specialists Iain Lambert and Dominic John, we examined:

  • Why customer centricity can be hard to do
  • Strategies for success: what leaders do to make it work
  • And of course, the 6 Golden Rules of Customer Centricity

Iain and Dominic were joined by Adam Dorrell of CustomerGauge, who showed how their findings in the 2016 NPS Benchmark Survey support a significant move towards customer centricity. Enjoy!

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