Update October 7: Registration for the 2013 CustomerGauge User Event is now closed. Thank you for your interest, and if you are unable to join us this year, we look forward to your company in 2014!
Prepare to accelerate retention and revenue – the 2013 CustomerGauge User Event (Oct 9-10) has an agenda packed with information and insights to give attendees the tools to take their Net Promoter programs to the next level.
Our 2013 CustomerGauge User Event will include one-and-a-half days of inspiration, learning and networking opportunities for attendees.
The event on October 10 will include presentations by a cross-section of global organisations that are among the leaders in implementing successful Net Promoter programs with the CustomerGauge system, moderated breakout sessions where attendees will have the opportunity to learn and discuss with one another in a semi-structured environment, and a presentation of new and upcoming system features.
For selected invitees, we are holding a pre-event closed in the afternoon of 9 Oct. This will kick off with an in-depth session for clients on How to Maximise ROI with CustomerGauge, followed by workshops with Client Operations coordinators.
There are three key reasons why CustomerGauge 2013 is a “can’t miss” opportunity for all CustomerGauge clients.
1. Fantastic Content from Industry Leaders
Event sessions will include personal NPS experience and insights from industry leaders including Bavaria Film, Nilfisk-Advance, and AIESEC International on how to maximise customer retention and enforce best practices. Spanning B2B and B2C, these organisations are collaborating with CustomerGauge to use the system in new and effective ways, and the insights shared are of great value to any other organisations that use Net Promoter.
2. New Platform Features - and a sneak peek at what's coming up
CustomerGauge will introduce a number of exciting new platform features, including:
- Email-engine, our revenue-generating marketing campaign tool, using CustomerGauge’s powerful analytics as a segmentation driver.
- Registration builder, capturing customer data in new and creative ways and develop a more complete understanding of customer needs.
- Sophisticated reporting features that automatically a) segment customers and b) provide information on the trajectory of customer advocacy, ie whether they move from being a Passive to a Promoter, and vice versa.
3. Networking Opportunities
Engage with global customer experience professionals, discuss and take home ideas on best practices that have been tried and tested by customer experience leaders across B2B, B2C, and a range of industries. Join our participants from Nilfisk-Advance, SimCorp, Bavaria Film, Kuoni Travel, Philips, Howden, Electrolux, and more.
Please note: The main activities will take place on October 10. Selected CustomerGauge clients are invited to attend a pre-event session for a deep-dive into technology and NPS. Should you only be able to join us on October 10, kindly let us know when you register.
Event Details and Registration
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Hotel Pulitzer: Location for the 2013 CustomerGauge User Event[/caption]
Who: The 2013 Event is open to CustomerGauge users and invited guests.
Where: The event will be held at Amsterdam’s Hotel Pulitzer, in the historic heart of the city. Click for directions.
Date/Time: Closed session (selected invitees) at Oct 9 12:00 – 17:00, Full day October 10, 2013 (followed by cocktails)
Accommodation: Should you be attending both days’ events, please let us know in your registration form. CustomerGauge has arranged accommodation close to the venue, but note that travel and accommodation costs will be covered by event guests.
Program
October 9 (Selected Clients only)
12:00 – 13:00 Lunch and welcome
13:00 – 15:00 Are you making the most of your Net Promoter System Program?
15:00 – 15:20 Break
15:20 – 17:00 Workshop ‘Maximise your usage of CustomerGauge’
17:00 – 22:00 Drinks and Dinner (hosted by CustomerGauge)
October 10 (Clients and Invitees only)
9:30 – 10:00 Walk-in with coffee
10:00 – 10:45 Introductions and welcome
10:45 – 11:15 Presentation by Dr Robert Lackner of Bavaria Film
11:15 – 11:45 Presentation by Jacob Christensen of Nilfisk-Advance
11:45 – 12:15 Presentation by F. Sirait & J. Mendonça of AIESEC International
12:15 – 12:30 Q&A
12:30 – 13:30 Lunch
13:30 – 15:30 Breakout sessions
15:30 – 15:45 Break
15:45 – 16:30 The Road Ahead by Adam Dorrell
16:30 – 17:00 Open discussion and wrap-up
17:00 – 18:00 Drinks and networking.
