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Webinar: Listen Closely. Your Employees Have Something to Say (Friday, November 22)

Please note this webinar is scheduled especially for Australia/New Zealand timezones (although we welcome any interested parties to attend!).  Engaged, motivated employees are a prerequisite for delighted customers. Yet all too often, organisations fail to put as much effort into nurturing loyal employees as they do loyal customers.

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This webinar: Listen Closely. Your Employees Have Something to Say, will take you  through a few simple steps on how you can systematically listen to employee feedback and measure loyalty. The discussion will include:
  • What employee turnover is costing you - and why you should care.
  • Getting it right: Risks, rewards, and how to implement a successful eNPS (employee Net Promoter) Program.
  • Reference to two real-life case studies.

Details
Presenter: Vivek Jaiswal, Net Promoter Development Manager, CustomerGauge
Date: Friday, November 22
Time: 10:00 AEST, 12:00 NZDT, 07:00 SGT
Duration: 30 minutes, followed by Q&A

vivekAbout Vivek Jaiswal
As Business Development Manager at CustomerGauge, Vivek plays a pivotal role in ensuring that organisations are able to maximise their ROI with the CustomerGauge platform and ensure they gain the most possible benefits of customer feedback. He has led Net Promoter programs for single and multi-market roll-outs for B2B and B2C organisations across the globe, including Wolters Kluwer, Verafin, FCMB, Sennheiser, and more.

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Next Up: Net Promoter News: Charles Schwab Slays Customer Service Demons, Delivering Happiness Unleashes Employee Engagement Magic, and Extracts From the Net Promoter Book of Horrors

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