Platform Capabilities
Only With CustomerGauge
The B2B Experience Platform
By Industry
Every signal, NPS, CSAT, comment, revenue data, and renewal status flows into a single account view that updates in real time. You see who's slipping, what's breaking, and the exact move to make next. No switching tools. No piecing it together. Just instant clarity: save this account or grow that one.
Journey Dashboards synthesize every interaction— scores, comments, support tickets, and revenue changes into a single account timeline that shows causation, not just correlation. See the pattern forming three months before churn. Spot the expansion signal your competitors miss. Stop piecing together fragments. Get the clarity to act with conviction.
Role Dashboards give every stakeholder exactly what they need to act—executives see revenue impact, account managers see intervention points, and regional teams see their performance drivers. No more translating reports. No more defending your data. Just the right answer for the right person, automatically.
The CustomerGauge Lifecycle Dashboard links every customer signal—scores, feedback, sentiment shifts—directly to the outcomes that matter: renewals won, churn prevented, expansions captured. See which accounts are at risk three months out. Prove which interventions actually saved revenue. CX finally speaks the language your CFO understands.
Monetized Drivers show you which experience factors actually protect revenue and which ones don't matter at all. Stop guessing at priorities. See exactly which improvements will save accounts, which will drive expansion, and which are just noise.
Gaige AI instantly generates account summaries that combine feedback trends, sentiment shifts, risk signals, and revenue context so you get answers in the moment, not three days later. No more manual prep. No more "I'll circle back." Just the clarity to speak with authority when it actually matters.
Your VP asks "which accounts are at risk?" You open three dashboards, a pivot table, and start filtering by region. The answer comes too late to matter. Gaige AI Chat lets you ask in plain English: "Which accounts are most likely to churn next quarter?" "What's driving our expansion drop?" "Where should we intervene this week?" Get instant answers with recommended actions—no Excel, no dashboards, no waiting. Ask anything. Act immediately.
You have 3,847 customer comments. Your leadership meeting is in two hours. Which three themes matter most? Gaige AI Text Analytics reads every comment and surfaces what actually matters—themes driving churn, sentiment shifts signaling risk, and root causes behind expansion blocks. No manual tagging. No analyst bottleneck. Just the patterns that predict outcomes, ranked by business impact. Finally, scale without losing the signal.
The CustomerGauge Account SWOT Matrix shows what scores hide, plotting experience against financial performance so you instantly see which accounts are primed for expansion, silently at risk, overperforming but ignored, or coasting on past success. Stop reacting to churn. Start seeing it three months out.
Our leadership celebrates a 65 NPS. Your competitor averages 72. You're not winning, you're quietly losing ground. CustomerGauge gives you industry-specific benchmarks based on millions of real B2B data points. See exactly where you stand by vertical, region, and business model. Know if you're leading or falling behind.
Integrations that put customer insights where decisions happen and custom services that make your entire tech stack work together.
CustomerGauge is the only true B2B VoC system in Salesforce. It uses Account Experience™ to put real-time VoC insights into your sales team’s hands so they can take proactive action to reduce churn and drive referral and upsell growth.
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CustomerGauge for Microsoft Dynamics 365 gives enterprise account teams real-time customer feedback, enriching CRM data, triggering surveys, and enabling proactive action to reduce churn and capture upsell opportunities.
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CustomerGauge’s Slack integration delivers real-time VoC alerts and scheduled reports directly into Slack, keeping teams informed of survey responses so they can act faster, stay aligned, and address customer issues as they happen.
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CustomerGauge for Pendo lets you trigger pop-up surveys directly in your software, capturing real-time, logged-in user feedback without emails or calls—helping B2B and B2C teams improve experience, act on insights, and drive retention.
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CustomerGauge for ServiceNow automatically sends surveys based on ticket activity, using ServiceNow data to trigger feedback when incidents are resolved or closed—helping teams capture insights, improve support, and drive satisfaction.
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CustomerGauge for Jira sends theme data, including questions, drivers and comments, into Jira to automatically create or update work items, such as epics and issues, helping teams track and act on customer feedback.
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CustomerGauge for Gainsight syncs NPS responses and feedback into Gainsight CS via CSV or API, enabling CTAs, Timeline activities, health score updates, and real‑time customer success automation.
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CustomerGauge for MadCap Flare embeds CustomerGauge pop‑up surveys into Flare documentation, capturing feedback on topics and passing parameters like page URL and user info for analytics and reporting.
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CustomerGauge for Genesys IVR integrates end‑of‑call ratings and surveys from Genesys into CustomerGauge via webhooks or API, letting you capture post‑call NPS, feedback, metadata, and unify responses for tracking and analytics.
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Not seeing an integration you need? CustomerGauge has a robust webhooks functionality, letting you send and receive data with any system, enabling custom workflows, real-time updates, and automated processes.
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