Picture this: It’s Monday morning, and you step into the boardroom.
Leadership leans in and asks, “How are our top accounts?” “What’s customer feedback telling us?” “Where do we focus next?”
But be honest…no Executive is asking for more dashboards. They want answers.
Clear, fast, actionable.
Now imagine being able to say, “Ask me anything about our customers.”
With Gaige, the first Artificial Intelligence (AI) and Customer Experience (CX) intelligence engine, you can.
In seconds, you get instant account summaries, real pain points, and prescriptive next steps, delivered in plain language your board understands.
You’re no longer scrambling through slides. You’re steering strategy.
At our recent keynote, we launched CustomerGAIge: the first fully AI-powered CX platform that unifies your B2B Account Experience (AX) data, 18+ years of proven best practices, and the industry’s largest benchmark database — all within a single, intuitive chat interface.
Gaige: The First AI/CX Feedback Intelligence Engine
Intelligence isn’t an accessory to the platform; it’s the engine driving everything forward.
For the first time, B2B CX leaders can instantly query their customer data, receive clear, prescriptive recommendations on what actions to take next, and see exactly how their results compare against industry benchmarks.
Gaige is an industry-first breakthrough, setting a new standard for how businesses manage and improve the customer experience.
Our Gaige brain is the foundation for:
Account Summaries → Instant insights, enough endless reports
On-Demand Chatbot → 18+ years of industry best practices and benchmarks at your fingertips
One-Click Close the Loop → Empathetic, precise replies, ready to send
Interview-style surveys → Gaige Interview Bot engages customers in flexible, natural conversations, providing richer insights than traditional surveys.
Gaige reduces repetition, eliminates the need for costly consultants, and makes endless report generation a thing of the past.
Gaige Interview Bot: Conversational Net Promoter Score (NPS)
Unlike traditional NPS that lock customers into structured questions, the Gaige Interview Bot creates a more natural, conversational experience.
Think of it as an intelligent interviewer that adapts in real time, guided by the customer’s own responses.
Drawing on decades of CX expertise, Gaige asks thoughtful follow-up questions, whether around loyalty, root causes, or specific product and departmental experiences, to uncover deeper insights than a static survey ever could.
The result is richer, more authentic feedback that feels like a dialogue rather than a form, giving organizations clarity and context they can act on immediately.
Artificial Intelligence for Good: Ethical, Compliant, and Human-Centric
From the beginning, we have committed to using AI ethically and responsibly.
Gaige is designed to respect privacy and comply with regulations, augment human decision-making, and improve transparency and trust in business relationships.
Our mission remains simple: to help organizations build stronger customer relationships at scale, more efficiently, and more profitably.
Welcome to the Next Era of Account Experience
CustomerGAIge isn’t just another tool — it’s the new standard for B2B Account Experience.
By combining AI-driven intelligence with nearly two decades of CX expertise, it transforms scattered feedback into clear direction and measurable action.
Leaders no longer need to dig through reports or rely on guesswork; with Gaige, the answers are instant, prescriptive, and rooted in real benchmarks.
Ethical, human-centric, and built to scale, CustomerGAIge empowers organizations to move beyond dashboards and into decisive action, building stronger, more profitable customer relationships in the process.
Ready to learn more? Reach out to our team today for a live demo!
About the Author
