You’ve invested in your B2B Customer Experience (CX) program and gathered a treasure trove of feedback. Now the question is: how do you quickly make sense of it all and decide what to act on first?
That’s exactly why we built Gaige, our Artificial Intelligence (AI) and CX feedback engine, educated on 18+ years of industry best practices, to help you turn raw customer data into actionable insights.
Unlike static dashboards, Gaige doesn’t just show you numbers — it explains them, digs deeper, and gives you prescriptive next steps in seconds.
To help you hit the ground running, here are 12 powerful prompts to try on day one.
Each one shows how Gaige goes beyond dashboards to deliver smarter, actionable insights instantly.
12 Prompts to Ask Gaige
1. Get the Big Picture Fast
✨“Can you give an executive report with key metrics for 2025 with charts and comparing me to the benchmarks?”
Dashboards often require you to click through multiple filters and tabs to assemble a comprehensive story. With Gaige, you can get an executive-ready summary instantly, including charts, comparisons, and benchmark context.
Every time someone asks me something, I ask Gaige AI Chat — trust me, I don't use the widgets anymore.
2. Uncover the Not-So-Obvious Trends
✨“Can you find something non-obvious in the data for the year 2025?”
Most dashboards surface the obvious (top scores, biggest drops), but Gaige can spot subtle trends and outliers that a human might miss.
It’s like having an analyst who knows where to dig deeper.
3. Map Your Net Promoter Score Across Touchpoints
✨ “What is my Net Promoter Score (NPS) performance across touchpoints for 2025?”
Dashboards can show Net Promoter Score by channel, but Gaige instantly explains which touchpoints are driving up or dragging down your score, without you needing to piece it together manually.
4. Compare Drivers of NPS
✨ “Give me a chart that compares the number of responses for each primary driver on the X axis and the NPS of each primary driver on the Y axis.”
This type of chart isn’t usually built into standard reporting.
With Gaige, you can generate custom visualizations on demand that connect drivers to their impact, helping you see where to focus your efforts.
5. Instantly Identify Dissatisfaction Drivers
✨ “What are the top drivers of dissatisfaction for 2025? What is the root cause of my NPS in 2025?”
Instead of scrolling through open-text dashboards and tagging comments manually, Gaige quickly analyzes the themes behind low scores and pinpoints the root causes, saving hours of manual review.
"WOW! That executive summary was incredible! The whole thing, really. Wow. This has been the best demonstration of practical use AI that I have seen so far. CustomerGaige is awesome."
6. Compare Performance Year-over-Year for That Impromptu Board Meeting
✨ “How is my 2024 performance compared to 2025?”
Year-over-year comparisons usually require exporting data and building custom charts. Gaige does it instantly: no downloads, no pivot tables, no delays.
7. Review Customer Feedback Directly
✨ “Can you provide me with a list of the last comments from March 2025?”
Dashboards bury comments behind filters. Gaige retrieves exact customer quotes on demand, so you can see the human side of the numbers without hunting for them.
8. Dive Deep Into Account-Specific Insights
✨ “Can I get an executive summary for (Account Name) for 2025 with key metrics and a chart?”
Instead of slicing dashboards by account, exporting, and summarizing manually, Gaige instantly creates a client-ready briefing with charts, so you’re prepared for any meeting.
9. Spot Drops in NPS and Address Them
✨ “Have I had a drop of NPS for 2025? What is the root cause for that drop, and what can I do to improve it?”
Most dashboards show the drop — but not why.
Gaige connects the dots: diagnosing the cause and suggesting solutions so you can take action quickly.
10. One-Click Close the Loop Detractors
✨ “Provide me a script for following up with detractors who left negative feedback for a B2B CPG Industry via phone.”
Traditional tools stop at showing you the issue. Gaige helps you take the next step, drafting follow-up scripts so your team can act immediately and consistently.
11. Ensure Issues Get Resolved
✨ “How do I make sure customer issues are resolved and communicated back to them?”
Dashboards don’t tell you how to close the loop. Gaige gives you playbooks and best practices to ensure issues don’t fall through the cracks.
12. Benchmark Against the Industry
✨ “How does my NPS score for the past 6 months compare to industry benchmarks?”
With most dashboards, industry benchmarks live in a separate PDF or analyst report. Gaige brings it together in seconds—your data plus benchmark context in one place.
The Next Era of Account Experience Starts Now
Dashboards are great for showing data, but they don’t explain it, connect it, or recommend what to do next.
That’s where Gaige comes in:
✅ Account Summaries: Gaige cuts through the noise of endless dashboards and reports, summarizing entire account histories and surfacing hidden pain points and opportunities instantly.
✅On-Demand Chatbot: Built on 17+ years of proven best practices and benchmarks, the on-demand chatbot arms B2B companies with the education and insights to save time and accelerate results.
✅ One-Click Close the Loop: Gaige handles tough tasks with ease, from addressing critical feedback to drafting thoughtful, empathetic, and precise responses. Users receive polished replies ready to send, so you can focus on moving conversations forward.
For the first time, B2B CX leaders can instantly query their customer data, receive clear, prescriptive recommendations on what actions to take next, and see exactly how their results compare against industry benchmarks.
These 12 prompts are just the start.
Ready to learn more? Reach out to our team of AI/CX experts today.
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