Monetize to prove ROI. Go beyond a heritage Net Promoter System® and start monetizing your customer experience and Net Promoter program. Learn how our Measure-Act-Grow methodology has helped companies achieve profitable growth with their current customer base.
Heritage Net Promoter was originally created to only address the process of measuring customer feedback and closed loop processes. The Monetized Net Promoter System does this and much more—adding revenue figures to the process of measuring and acting on feedback to provide strategic insights into a company’s strengths and weaknesses.
The opportunities were always there, but now you have the tools to grab it. Find the value in monetizing your Net Promoter program:
✓ Determine the value of 1 NPS® point to your bottom line
✓ Prove that Net Promoter Score® is a driver of revenue
✓ Segment customers based on revenue and Net Promoter Score
✓ Identify more precisely which accounts are worth the most effort
Create beautiful surveys that customers will want to answer and track responses in real-time using powerful analytics coupled with a robust reporting platform.
Act in Real-Time
Inaction breeds churn. With automatic email escalation, comprehensive case tracking and one-touch mobile notifications, companies can close the loop faster than ever before.
Grow Your Base
Harness the power of your promoters! Manage reputations and maximize social reach with online reviews. Leverage up-sells, cross-sells and referrals with our unmatched growth suite.
Infrastructure and Security
Push & Pull Data
“We have seen a sharp reduction in churn. Within the last two years alone, we've seen a 50% bump in retention.”
TJ Waldorf VP of Inside Sales & Marketing
“CustomerGauge allows us to take client feedback and move swiftly to focus on targeted relationships.”
Mitch Reno Director of Customer Experience
“CustomerGauge provided us with a state of the art NPS system, reacted quickly to our questions, and gave us proactive tips for improvements.”
Marc Bloemraad Marketer at Alphabet