Achieve Customer Success Through the Power of Data
Data is power! Use a combination of CRM, revenue, and loyalty data to find hidden insights like the impact each customer has on your revenue, instant loyalty assessment for quick action, and details on the state of your existing accounts.
Grow Your Fanbase and Save At-Risk Accounts
Get a bird’s eye view of your accounts. Using SWOT analysis, monitor your accounts and identify high risk customers, potential for growth, and up-sell and cross-sell opportunities.
Tap into your promoters and take advantage of word of mouth. Setup referral programs to encourage and reward your customers for spreading the good news.
Learn and Grow From Your Deals
Gain insight into your wins and losses. Optimize your sales process using the Win/Loss review tool. Companies who use the Win/Loss Review tool show a 60% retention rate compared to 48% for non-users.
Identify Key Success Factors to Improve
Get a broader picture of your brand, products and sales process to engineer past losses into future wins.
Analyze the Drivers of Loyalty
Read between the lines! Find the hidden insights in customer feedback to determine what’s driving your customers away with the official NPS Handbook®.VIEW OUR RESOURCES