Closing the loop on customer feedback isn’t a process; it’s a system. CustomerGaige transforms customer feedback into real-time actions, tasks, and follow-ups across your organization. From alerts to AI-powered responses, every signal becomes an opportunity to protect revenue, prevent churn, and drive growth.
Most platforms collect feedback and leave the work to your teams. CustomerGaige is different—feedback becomes action the moment it’s submitted. Cases are created automatically, ownership is assigned, urgency is flagged, and customers who request follow-up are clearly marked. This isn’t feedback software. It’s an action system.
Customer experience doesn’t operate on office hours and neither should follow-up. The mobile close-the-loop suite shows live progress, overdue actions, and unresolved cases in real time, keeping teams accountable wherever they are. Action doesn’t wait. Now neither do you.
Speed kills churn, while silence creates it. Gaige AI turns customer feedback into intelligent response recommendations so teams can act immediately without sacrificing personalization or quality—no delays, no “we’ll get back to you,” just fast, relevant action.
Follow-up fails when visibility fails. The Case Dashboard gives every team a single, live view of outstanding customer actions, who owns them, what’s urgent, and what’s unresolved, without email chains, spreadsheets, or forgotten customers. Just clear accountability.
Three weeks ago, someone opened a case for your biggest account. Today, nobody knows what happened to it. The Case Dashboard tracks every case from creation to completion—showing who touched it, what they did, when it stalled, and what's next—all visible at the account level. Stop losing track. Start seeing the full story of every customer issue before it becomes a churn conversation.
Gaige AI instantly generates account summaries that combine feedback trends, sentiment shifts, risk signals, and revenue context so you get answers in the moment, not three days later. No more manual prep. No more "I'll circle back." Just the answers the business needs to act quickly.
Your VP asks "which accounts are at risk?" You open three dashboards, a pivot table, and start filtering by region. The answer comes too late to matter. Gaige AI Chat lets you ask in plain English: "Which accounts are most likely to churn next quarter?" "What's driving our expansion drop?" "Where should we intervene this week?" Get instant answers with recommended actions—no Excel, no dashboards, no waiting. Ask anything. Act immediately.
Monetized Drivers rank your improvement priorities by dollars at risk and dollars to gain. See exactly which experience factors will save accounts, which will drive expansion, and which ones you can safely ignore, so you act on what prioritizes revenue first.
Most companies thank promoters and then do nothing with them. Gaige AI Chat identifies promoters instantly and launches activation campaigns—referrals, advocacy, upsell, and expansion—directly from feedback data, turning feedback from a static report into a true growth engine.
Your team follows up with detractors in two days. Your competitor responds in two hours. You think you're being responsive—you're quietly losing accounts. CustomerGaige shows you industry-specific close-loop benchmarks based on millions of real B2B interactions. See exactly where you stand on follow-up speed, response rates, and resolution time by vertical and region. Know if you're leading or falling behind before your customers notice.
Integrations that put customer insights where decisions happen and custom services that make your entire tech stack work together.
CustomerGaige is the only true B2B VoC system in Salesforce. It uses Account Experience™ to put real-time VoC insights into your sales team’s hands so they can take proactive action to reduce churn and drive referral and upsell growth.
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CustomerGaige for Microsoft Dynamics 365 gives enterprise account teams real-time customer feedback, enriching CRM data, triggering surveys, and enabling proactive action to reduce churn and capture upsell opportunities.
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CustomerGaige’s Slack integration delivers real-time VoC alerts and scheduled reports directly into Slack, keeping teams informed of survey responses so they can act faster, stay aligned, and address customer issues as they happen.
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CustomerGaige for Pendo lets you trigger pop-up surveys directly in your software, capturing real-time, logged-in user feedback without emails or calls—helping B2B and B2C teams improve experience, act on insights, and drive retention.
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