Product Summer Recap: New Features That Made a Splash and Which Are Headed Into the Sunset

And just like that, Q4 is here!

What a year it has been so far for the CustomerGauge Product team — they've been hard at work creating new features while refining all-time customer favorites.

Before we look ahead at what's next in 2025, let's recap what you may have missed while catching some rays on holiday.

All-new Summer Product Releases

Monetize 5 & Solution Enhancements

This summer CustomerGauge launched a complete end-to-end solution designed to maximize CX program's revenue potential. Going beyond account health, Monetize 5 streamlines revenue tracking, enhances account management, and drives actionable insights for sustained growth.

What does the Monetize 5 Suite allow customer programs to achieve?

• Track the Revenue Coverage a CX program has and set targets to improve — we recommend 80% coverage!

• Discover the overall health of their accounts and design close-the-loop action plans

• Perform strategic root cause analysis based on revenue; what are the biggest pain points for your high-revenue customers?

• Validate if your program is making a difference; Are your Safe customers increasing and At-Risk customers decreasing from both a Loyalty and Revenue standpoint?

• Simulate potential value growth if you reduce your At-Risk accounts and increase your Safe accounts

This widget shows how your Net Promoter Score (NPS) impacts revenue, allowing you to see the ROI of customer satisfaction efforts.

Loyalty Movement Widget

Track how accounts and revenue shift between Safe, At Risk, and Unknown over different survey periods. With the loyalty movement widget, You can now drill down to see which accounts contribute to these changes.

Survey Suite Updates

Expanded NPS Question Styles

You can now customize NPS questions with options like Numeric Scale, Stars, or Smileys, making surveys more engaging and culturally adaptable.

Display Conditions Based on Parameters

Direct Link and Pop-up Surveys are now smarter, showing questions only when specific conditions are met, helping you focus on relevant data.

Rating Question Flexibility

Rating questions can now have any range between 0 and 10, offering more customization. Enhanced reporting ensures Y-axes adjust according to the question range.

Embedded Surveys in Mobile Apps

Pop-up Surveys now support a Close Event feature to close web views after a survey is completed.

Survey Widget Count Visibility

You can now track how many widget types are used in your survey, making it easier to manage widget limits.

Question Conditions in Workflow Rules

Collecting feedback on Customer Satisfaction Surveys (CSAT) and would like to alert frontline teams on customer responses based on score or an answer selected?

We have expanded our offering to alert users based on the selection of the specific CSAT Score or answer selection!

• Setup alerts to users, or open a case, based on a particular survey choice questions as conditions for New Response Workflow Rules
• Question types supported as conditions: NPS, CES, CSAT, Rating, Radio, Checkbox, and Select Box
• An individual must be a user to receive alerts

*This feature is only compatible with Survey Suite Surveys

Easy Dashboard Updates

Users can now easily replace their personal dashboards with a new version from a standard user role. This simplifies dashboard rollouts across organizations without manual copying or rebuilding.

Additional Updates:

New System Language – Thai: ยินดีต้อนรับสู่ CustomerGauge! Thai has been added as a system language option, available through user profiles or admin settings.

Menu & Navigation Improvements: Release notes are now easily accessible through the ‘My Profile’ menu, providing quick updates on new features and fixes.

Retired Features Within CustomerGauge Platform

CustomerGauge has announced the upcoming retirement of several features as part of its ongoing platform improvements—but don't worry!

These have been replaced with new and powerful alternatives to power your program

Features like Anonymous Surveys and Monetize 4.0 will retire by the end of 2024, with replacements such as Direct Link Surveys and Monetize 5.0 already available (linked above!)

Deprecated features will see limited support, while fully retired ones will no longer function.

Users are encouraged to transition to the newer features for improved functionality.

The following have already retired or are heading into the sunset soon:

• Delivery Manager
• Anonymous Surveys
• Survey Builder
• In-App Import 4.0
• Revenue Upload 4.0
• SFTP
• Monetize 4.0
• Digital Signage
• Salesforce Native Integration 4.0
• SugarCRM Integration
• Salesforce CE Integration 4.0
• HubSpot Integration
• CG Zapier App

👉 Full details and key dates are available to help users prepare for these changes in our release notes here.