Customer experience is the next competitive battleground. Take control of every aspect of your customer journey with CustomerGauge’s Customer Experience Management suite.
Want to understand your customer's pain points? How about their triggers for advocacy? Take a look at the customer journey: Use surveys to gauge brand sentiment, closed loop tools to streamline touch points and advanced analytics to pinpoint operational gaps.
Whether you’re B2B technology or financial services company, your customers are constantly on the move. Use multi-channel feedback features to reach customers wherever they are on their journey, on any device.
Prove the ROI of your customer experience program to every last stakeholder, with features that combine revenue data and Net Promoter Scores® all in one place.
Harness the power of online reviews and optimize SEO searches with your online review platform.
Raise morale in the workplace by displaying customer comments and scores on any device.
Use text analysis to dig deeper into the reasons behind scores and tell the story in your data.
Infrastructure and Security
Push & Pull of Data
“We have a compelling business case to make sure our promoters continue to be 100% delighted with their experiences.”
Thomas Walder Head of Marketing Systems and Process Management
“We share this information broadly throughout our organization because we want everyone to see that our customers love our products and what they say about us. It makes us feel good about what we create here.”
Donna Surma Senior Manager of Insights
“We have moved beyond claiming to be a customer-centric organization - now we have the evidence to back it up.”
Craig Scowen Market Development Manager