Interview Agent Text Analytics Agent Gaige Chat Agent Account Summary Agent Closed Loop Agent Signal Intelligence Agents

Your Account Experience
Team Just Got Bigger.

Gaige AI is now a suite of intelligent agents that interview customers, analyze feedback, flag risk, and close the loop, while your team focuses on the relationships that matter.

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Account response rates at the top of the CustomerGauge cohort

Retention lift from sub-48-hour loop closure

Retention lift from multi-stakeholder account feedback

Leading programs resolve issues end-to-end on the platform

The Problem

B2B Feedback Is Stuck in Passive Mode.

The Gaige AI Agent Suite is built for what comes after the feedback. Most CX programs collect data well. The problem is everything that happens next. Insights sit in unopened dashboards, follow-ups arrive late, and detractors slip toward churn while teams wait for the next survey cycle.

The companies winning in B2B aren't collecting the most data. They're acting on it first.

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Meet the Gaige AI Agent Suite

Six intelligent agents. One connected system. Each one purpose-built for a specific stage of the Account Experience workflow, so your program never stalls waiting for human bandwidth.

Interview Agent

Has real, two-way conversations with thousands of customers at once in over 140 languages, picking up NPS, sentiment, and the actual words people use along the way.

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Signal Intelligence Agents

Monitors accounts continuously and flags exactly who needs attention, ranked by revenue at risk.

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Text Analytics Agent

Finds patterns and revenue risk in incoming feedback, surfacing the themes that actually move retention.

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Account Summary Agent

Gives you a complete view of any account's health before a meeting, context in seconds, not hours.

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Gaige Chat Agent

Answers questions about your customer data in plain language, no dashboards, no SQL, just ask.

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Closed Loop Agent

Closes every feedback loop with personalized, timely follow-up, before a detractor drifts toward churn.

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Gaige AI: The World’s First and Most Powerful Feedback Intelligence Engine

The new CustomerGauge platform unifies your B2B Account Experience data, 18+
years of proven best practices, and the industry’s largest benchmark database

Conduct Interviews capturing NPS and rich qualitative insights across your entire customer base, no scheduling, manual effort, or additional bandwidth required.
Always Listening Agents that listen to what your customers are already saying, ingesting and synthesizing signals from call and meeting transcripts, support tickets, external reviews, and CRM entries into clear, actionable insight.
Get The Specifics Harness advanced text and sentiment analysis to spot trends, detect feedback shifts, and drive continuous improvement in your experience programs with speed and precision, turning unstructured feedback into clear, actionable insight.
Instant Executive Clarity. Gaige AI generates account summaries that combine feedback, sentiment, risk, and revenue data into a single view, giving you the answers you need in seconds, not days. No manual prep. Just insight when it matters most.
Ask. Answer. Act. Ask Gaige AI Chat any business question in plain English and get instant answers, recommended actions, and account-level insights. Compare yourself against industry leaders, uncover gaps impacting revenue, and unlock promoter growth through instant activation campaigns that turn feedback into revenue.
Draft Responses Fast. Speed kills churn while silence creates it. Gaige AI turns customer feedback into intelligent response recommendations so teams can act immediately without sacrificing personalization or quality. No delays, just fast, relevant action.

Your Customer Feedback Data, Handled with Care

CustomerGauge prioritizes your privacy and security, using advanced tech to obfuscate personal and business data before AI processing. Your data stays secure and compliant.

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Frequently Asked Questions

CustomerGauge's six AX Agents each handle a part of the Account Experience workflow. The Gaige Chat Agent answers questions about your customer data in plain language, while the Account Summary Agent gives you a complete view of any account's health before a meeting. The Interview Agent talks to your customers at scale, the Text Analytics Agent finds patterns and revenue risk in incoming feedback, and the Signal Intelligence Agents monitor accounts continuously to flag who needs attention. Finally, the Closed Loop Agent closes every feedback loop with personalized, timely follow-up. Together they cover the full listening-to-acting lifecycle, automatically and continuously.

A general assistant waits to be asked. The AX Agents are purpose-built around your Account Experience data and run continuously, interviewing customers, scoring risk, and triggering follow-up without a human prompting each step.

They weigh signals like NPS movement, sentiment, account value, and time-since-last-touch to rank who needs attention by revenue at risk, so your team always works the highest-impact accounts first.

The Interview Agent holds real two-way conversations in over 140 languages across email, in-app, and messaging channels, adapting tone and follow-up questions to each respondent.

Most teams are live within days. The agents plug into your existing CustomerGauge program and data, so there's no long integration cycle before you see results.

Yes. Every agent can run fully automated or in review mode, where your team approves outbound follow-ups and flagged actions before they go out.

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