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The technology industry has been continuously disrupting and leading markets when it comes to innovations and customer experience. Companies like Apple, Dropbox, Cisco, HPE Software and Veeam Software have served as real examples to other businesses for customer-centricity and above all business growth. When it comes to customer loyalty and retention, the technology sector scores an […]

In our eBook, The Definitive Guide to Monetized Net Promoter®, and our most recent infographic, we outlined the four steps to mastering the Monetized Net Promoter methodology. It takes the Measure and Act cornerstones of NPS®, and builds on them to Monetize and Grow. We’ll cover the highlights of these steps, with useful tips on […]

There are certain bouncing records that would be pretty cool to hold. For instance in 2015, Pi Kappa Phi Fraternity at Florida Southern College set a Guinness World Record after spending 48 hours straight in a bouncy castle. Or Kuo-Sheng Lin of Taiwan, who holds the record for most bounces of a soap bubble, with […]

Today’s Net Promoter News’ series will cover the stories of the telecommunication companies Macquarie Telecom Group, Vodafone Australia and Telstra. All three companies and their NPS scores were recently added to our sister website In today’s Net Promoter News we will explore their NPS scores, along with the business initiatives that have helped each one improve […]

American Express, ABN AMRO, HSBC, Royal Bank of Scotland (RBS), USAA have one thing in common – they are all financial services companies operating in a sector not so famous for customer centricity. The average NPS® score for the financial services sector sits at 34, whereas industries like technology and consumer brands are above with […]

As a Customer Success Manager, I can’t help but want to share the amazing customer-centricity displayed by one of my largest clients, H&R Block Canada. Everyone talks about being customer-centric, but this is an organization—I feel—that does a truly outstanding job displaying that through their actions, not just their words. In addition to sending out […]

Amazon is truly living up to its nickname these days. As recently reported, the “everything store”, is now looking to seriously expand into the grocery and food business with a $13.7b acquisition of Whole Foods. This is a big move for the retail powerhouse, and one of their largest acquisitions to date. So, why did […]

Peter Drucker, a legendary business icon, once famously wrote that the purpose of any business is to “create and keep a customer.” While no one can argue with that logic, not many companies seem to follow the mantra, (i.e., customer retention rates of most companies aren’t great). We put an end to this by introducing […]

Gone are the days of standardized “one-fits-all” survey questions. If you want accurate, plentiful feedback, you need to ensure your surveys are short, sweet, to the point and frequent. However, you also want ensure you are getting ample and helpful information for follow-up action or business decisions, something a standard single NPS® question may not […]

Today’s Net Promoter® News will, as always, feature the inspiring stories of prosperous companies around the world, who have mastered the NPS methodology and enjoy positive business results. SAP achieves an NPS score of 19 for 2016, Securus Technologies completes fourth year of using NPS and many more stories… Enjoy today’s Net Promoter News roundup! SAP Continues […]

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