Happy New Year, everyone! We hope you achieved all your business goals in 2016 and are ready to make the new year an even greater one!
Following the success of our 20 Customer Experience Influencers to Follow in 2017 article, we decided to prepare you for your Net Promoter Score & Customer Service success. Keeping track of NPS and Customer Service best practices is going to help you accelerate your business growth. With that in mind, we thought it would be extremely valuable for you to know who are the thought leaders to follow in 2017.
These professionals have a rich experience in the Customer Service and NPS world, frequently publish articles on the topics of “Do’s & Don’ts” and join the various discussions on LinkedIn. Hope you enjoy our list.