Are you a customer experience (CX) professional working hard to make a CX program succeed at your organization? But keep running into dead-ends?
We've been there — and it can feel as though you're alone on an island.
Each day we run into industry professionals in similar situations and work to show them that there IS a way to the mainland, and we can prove it!
So many of our customers started from the bottom and are now producing world-class B2B experience programs. And because they're doing so well we have all the more reason to share their success stories with individuals in your position.
Monetize! is our leading voice of the customer (VoC) conference we hold each year as a space for like-minded CX warriors to come together and talk all things experience.
Only this year, we're bringing the stage directly to you. Our first-ever virtual Monetize! event is prepped to bring the same incredible speaker lineup, expert strategies, and program-changing conversations; only this time you can wear sweatpants (and it's free).
Take a peek below at our previous in-person conference and see for yourself why Monetize! Digital is a can't-miss event.
4 Reasons Why You Should Clear Your Schedule for Monetize! Digital
If your CX program is losing momentum or you're struggling to produce a return on investment (ROI), many others are experiencing the same thing.
Because let's face it, programs are under more scrutiny than ever before.
The good news? For Monetize! Digital, we called on our best customers and industry leaders with amazing track records of success so you can apply their lessons to your program.
#1. You'll learn exactly how to connect your frontline to the bottom line
The frontline revenue revolution begins now.
You understand customer experience is more than just a buzzword – it's a driving force behind business success. And to stand out, you need a frontline team that doesn't just deliver excellent service but also contributes to the company's bottom line.
Monetize! Digital is the event designed to help you achieve just that.
By attending, you'll gain invaluable insights and strategies to empower your frontline team to excel in customer interactions while simultaneously boosting your organization's profitability.
It's the perfect opportunity to learn how to turn your CX initiatives into revenue-generating engines and empower your team to become frontline heroes.
Justin Warren, then Senior Vice President at Wajax, grew their CX program using CustomerGauge's powerful revenue simulator.
#2. A unique opportunity to hear from Leaders who have overcome critical CX problems of today
Monetize! no matter how big or small, in-person or online, is always an intimate space to share stories from the field.
Experts from leading brands take the stage (now screen) to not only share successes but also the hardest parts of working in the industry, too — because like we said, you're not alone!
This is your chance to listen to true CXpertise on delivering exceptional customer experiences that lead to measurable ROI.
Our carefully selected speakers (and BIG special guest!) will share their successes, failures, and strategies for achieving tangible results in the world of CX.
You'll discover the latest trends, innovations, and best practices that can be applied to your own organization to enhance the customer experience and, ultimately, the bottom line.
Stefan Visser, Lead VoC Program, and Iris Boon, Program Manager VoC at Heineken, discuss their path to customer centricity through a voice of customer program.
"Monetize! was a genuinely engaging environment of like-minded people sharing their experiences, concerns, and challenges in an open and constructive manner.
I would be very surprised if anyone did not have a head and notebook full of ideas, new contacts, and most importantly energy to take back to their business and customers."
#3. Improve your program (& generate ROI) with exclusive benchmarking data and best practices
One of many benefits of Monetize! Digital is our commitment to delivering the latest and most relevant B2B CX data to our attendees.
In a landscape where data is king 👑 access to exclusive insights can make all the difference in crafting an exceptional customer experience.
By attending, you'll be armed with exclusive benchmarking data, industry insights, and proven best practices that will bring your CX program to the next level.
Our sessions will cover the key performance indicators (KPIs) and metrics that matter most to:
- Measure your program's success
- Identify areas for improvement
- Align with the best practices in the industry
Benchmarks from our own customer data as well as our speaker's real-life examples will be carefully curated to help you understand industry trends, challenges, and opportunities.
Because it's not about keeping up, but being one step ahead.
Natasa Prodanovic, Head of Lean and Agile Center of Excellence, shares her team's incredible customer and employee experience journey.
#4. Be the first to see the latest frontline-focused innovations from the CustomerGauge product team
This year at Monetize! Digital, CustomerGauge is unveiling product launches that are arguably the biggest...ever.
While we can't reveal all the secrets just yet, we can tell you to expect game-changers.
From a full end-to-end Campaign Suite created entirely from customer feedback to artificial intelligence (AI) features — let's just say we'll be introducing your all-new experience co-pilot.
Additionally, these new product offerings encompass everything a business needs to empower its frontline teams, providing them with the tools, insights, and capabilities to excel.
Stay tuned for the big reveal and join us at Monetize! Digital to be among the first to witness the future of CX!
Then Sr. Global Director of Contact Strategy, Luiz Gondim, rolled out CustomerGauge's Account Experience to start collecting feedback from their distribution network.
A Message from CustomerGauge CEO & Co-Founder, Adam Dorrell
Adam Dorrell provides his perspective on the value industry professionals receive by joining like-minded people at our #1 VoC Conference of the Year.
Ready to Join the Frontline Revenue Revolution?
Here's your chance to learn from the world's best CX programs on the planet...without having to ask for travel expenses.
At Monetize! Digital, you will get real-life tips from CX leaders making an impact at brands like Heineken, Anheuser-Busch, DHL Supply Chain, and more.
Reserve your spot today as space will be limited to ensure the sessions remain intimate!