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Monetize! Digital: A Can't-Miss Online Event for B2B CX Professionals

October 31, 2023

Are you a customer experience (CX) professional working hard to make a CX program succeed at your organization? But keep running into dead-ends?

We've been there β€” and it can feel as though you're alone on an island.

Each day we run into industry professionals in similar situations and work to show them that there IS a way to the mainland, and we can prove it!

So many of our customers started from the bottom and are now producing world-class B2B experience programs. And because they're doing so well we have all the more reason to share their success stories with individuals in your position.

Enter: Monetize! Digital.

Monetize! is our leading voice of the customer (VoC) conference we hold each year as a space for like-minded CX warriors to come together and talk all things experience.

Only this year, we're bringing the stage directly to you. Our first-ever virtual Monetize! event is prepped to bring the same incredible speaker lineup, expert strategies, and program-changing conversations; only this time you can wear sweatpants (and it's free).

Take a peek below at our previous in-person conference and see for yourself why Monetize! Digital is a can't-miss event.

4 Reasons Why You Should Clear Your Schedule for Monetize! Digital

If your CX program is losing momentum or you're struggling to produce a return on investment (ROI), many others are experiencing the same thing.

Because let's face it, programs are under more scrutiny than ever before.

The good news? For Monetize! Digital, we called on our best customers and industry leaders with amazing track records of success so you can apply their lessons to your program.

#1. You'll learn exactly how to connect your frontline to the bottom line

The frontline revenue revolution begins now.

You understand customer experience is more than just a buzzword – it's a driving force behind business success. And to stand out, you need a frontline team that doesn't just deliver excellent service but also contributes to the company's bottom line.

Monetize! Digital is the event designed to help you achieve just that.

By attending, you'll gain invaluable insights and strategies to empower your frontline team to excel in customer interactions while simultaneously boosting your organization's profitability.

It's the perfect opportunity to learn how to turn your CX initiatives into revenue-generating engines and empower your team to become frontline heroes.

💡Watch Wajax at Monetize! 2022 share how they found Promoters to be 2X more valuable than Detractors

Justin Warren, then Senior Vice President at Wajax, grew their CX program using CustomerGauge's powerful revenue simulator.

#2. A unique opportunity to hear from Leaders who have overcome critical CX problems of today

Monetize! no matter how big or small, in-person or online, is always an intimate space to share stories from the field.

Experts from leading brands take the stage (now screen) to not only share successes but also the hardest parts of working in the industry, too β€” because like we said, you're not alone!

This is your chance to listen to true CXpertise on delivering exceptional customer experiences that lead to measurable ROI.

Our carefully selected speakers (and BIG special guest!) will share their successes, failures, and strategies for achieving tangible results in the world of CX.

You'll discover the latest trends, innovations, and best practices that can be applied to your own organization to enhance the customer experience and, ultimately, the bottom line.

👉 Learn how Heineken amps up their B2B customer experience at Monetize! 2022

Stefan Visser, Lead VoC Program, and Iris Boon, Program Manager VoC at Heineken, discuss their path to customer centricity through a voice of customer program.


"Monetize! was a genuinely engaging environment of like-minded people sharing their experiences, concerns, and challenges in an open and constructive manner.

I would be very surprised if anyone did not have a head and notebook full of ideas, new contacts, and most importantly energy to take back to their business and customers."

Bill Main
Getronics NV

#3. Improve your program (& generate ROI) with exclusive benchmarking data and best practices

One of many benefits of Monetize! Digital is our commitment to delivering the latest and most relevant B2B CX data to our attendees.

In a landscape where data is king 👑 access to exclusive insights can make all the difference in crafting an exceptional customer experience.

By attending, you'll be armed with exclusive benchmarking data, industry insights, and proven best practices that will bring your CX program to the next level.

Our sessions will cover the key performance indicators (KPIs) and metrics that matter most to:

  • Measure your program's success
  • Identify areas for improvement
  • Align with the best practices in the industry

Benchmarks from our own customer data as well as our speaker's real-life examples will be carefully curated to help you understand industry trends, challenges, and opportunities.

Because it's not about keeping up, but being one step ahead.

🎤 Coca-Cola HBC at Monetize! 2022 presents how they improve company culture to boost customer-centricity

Natasa Prodanovic, Head of Lean and Agile Center of Excellence, shares her team's incredible customer and employee experience journey.

#4. Be the first to see the latest frontline-focused innovations from the CustomerGauge product team

This year at Monetize! Digital, CustomerGauge is unveiling product launches that are arguably the biggest...ever.

While we can't reveal all the secrets just yet, we can tell you to expect game-changers.

From a full end-to-end Campaign Suite created entirely from customer feedback to artificial intelligence (AI) features β€” let's just say we'll be introducing your all-new experience co-pilot.

Additionally, these new product offerings encompass everything a business needs to empower its frontline teams, providing them with the tools, insights, and capabilities to excel.

Stay tuned for the big reveal and join us at Monetize! Digital to be among the first to witness the future of CX!

🔥 AB InBev took the Monetize! 2022 stage to explain how they launched Account Experience (AX) across 27+ global markets

Then Sr. Global Director of Contact Strategy, Luiz Gondim, rolled out CustomerGauge's Account Experience to start collecting feedback from their distribution network.

A Message from CustomerGauge CEO & Co-Founder, Adam Dorrell

Adam Dorrell provides his perspective on the value industry professionals receive by joining like-minded people at our #1 VoC Conference of the Year.

Ready to Join the Frontline Revenue Revolution?

Here's your chance to learn from the world's best CX programs on the planet...without having to ask for travel expenses.

At Monetize! Digital, you will get real-life tips from CX leaders making an impact at brands like Heineken, Anheuser-Busch, DHL Supply Chain, and more.

Reserve your spot today as space will be limited to ensure the sessions remain intimate!

Frequently Asked Questions
Monetize! is CustomerGauge's leading voice of the customer (VoC) conference held every year. Previously the event has been hosted in major cities across the globe, including Boston, Amsterdam, Silicon Valley, Sydney, and more. Monetize! Digital is our first-ever online version of the event, allowing us to bring our jam-packed speaker sessions directly to you.
No, Monetize! Digital will be held virtually through Zoom.
Once you register for our event, we will provide a Zoom link to add to your calendar for easy access on November 15th.
Yes! Monetize! Digital is the same Monetize! our attendees look forward to every year, just presented online. You can expect just as many fantastic speakers, expert CX strategies, and engaging conversations as previous in-person conferences.
Hang tight! We will be announcing our speaker lineup shortly. But without giving too much away, you can expect incredible leaders from a range of well-known brands β€” we can't wait to share.
No, you do not have to purchase a ticket for Monetize! Digital. Compared to in-person Monetize! events, our first-ever online conference is free to everyone.
Of course! We encourage all colleagues, friends, and anyone else interested in building ROI-generating experience programs to register β€” you all get to attend our event without ever having to leave the office, what's better than that?

About the Author

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Sabrina Tessitore
Sabrina is Content Marketing Manager and qualified B2B AX-pert at CustomerGauge. She provides the strategies necessary for B2B companies to build ROI-generating NPS programs. In Sabrina's free time, you can find her seeking out new coffee shops or spending time with her Shih-Poo, Ruby.
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