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Platform
Platform Capabilities
Surveys & Feedback
Capture real-time feedback at the account level, connected to revenue and sentiment
Dashboards & Analytics
Visualize the Account Experience, revenue risk, and financial impact all in one place
Acting on Feedback
Route feedback to the right teams and act on what protects revenue with intelligent AI support
Only With CustomerGauge
Account-Centric NPS
®
See true account health across all stakeholders, not fragmented feedback from one contact
Revenue-Based NPS
®
Connect account NPS directly to revenue, risk, and financial outcomes in real-time
Gaige AI
AI that interviews customers, summarizes feedback, and surfaces next actions instantly
The B2B Experience Platform
CustomerGauge is the only B2B experience solution built for real-time feedback and action
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Solutions
By Industry
Consumer Packaged Goods
Turn real-time feedback into shelf-winning decisions and see what drives retailer satisfaction
Beverage
Collect and act on real-time feedback across every touchpoint from production to point of sale
Logistics
Track and act on account feedback at every touchpoint to reduce delays and protect contracts
Manufacturing
Capture key account and distributor feedback to see which relationships you can grow
Technology
Expand accounts with real-time feedback and see risk before renewals and upsell opportunities
Services
Collect and act on feedback to grow critical B2B accounts faster and spot risk before it costs you
Compare Us To
Qualtrics
Qualtrics was built for B2C research. CustomerGauge was built for B2B revenue.
General Purpose Survey Tools
Basic survey tools tell you what customers think. CustomerGauge tells you what to do about it.
Homegrown CX Solution
Your homegrown solution captures feedback. CustomerGauge turns it into revenue.
Resources
Blog
Insights for B2B experience leaders
CustomerGauge Academy
Guides to build your CX program
NPS Benchmarks
Compare your NPS to the leaders
Program Assessment
Evaluate your CX program and identify gaps
ROI Calculator
Calculate the ROI of Account Experience
Support
Help articles for CustomerGauge users
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Meet the team building the future of B2B CX
Press
Latest news, announcements, and coverage
Careers
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Partnerships
Collaborate with us to deliver better results
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screaming-void-convince-c-level-net-promoter-system
Blog by
Ian Luck
February 14, 2018
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