Request Demo

Adam1 Computermuesum Sanfranbridge


The Monetize! Experts Take Silicon Valley

After the success of Monetize! Boston, we’re taking the monetize message to the movers and shakers of Silicon Valley—gathering a network of top NPS® and CX experts to explore how companies can turn their customer experience programs into revenue-generating assets. 

Why Monetize? Speakers Location

Title Why Monitize
Monetize! Silicon Valley brings together experts in the NPS and customer experience industry alongside some of the world's most customer-centric brands, deep in the innovative hub that is the valley. You can expect all the key moments from our previous summits—plus so much more:

Boston Highlight Reel

Learn from NPS leaders, About the Event Speakers

Lou Shipley

CEO, Black Duck Software

CEO at Black Duck, Lou has driven the company’s transformation into a leader in open source security and management solutions.

Timothy Kenny

Tim Kenny

VP of Culture, Black Duck Software

As the Vice President of Culture, Tim was the driving force behind creating the workplace experience that ultimately led to Black Duck's sale to security leader Synopsys for over half a billion dollars.

Jen Headshot

Jennifer Mahoney

VP of Customer Success, SmartBear Software

While at SmartBear, Jennifer has grown the Customer Success team into a global organization, with staff in Boston, Galway and Melbourne.

Tj Waldorf Headshot 2

TJ Waldorf

VP of Global Marketing, INAP

With over 15+ years of sales and marketing experience in B2B technology services, TJ is responsible for driving growth with an intense focus on the customer at INAP.

Adam Dorrell

Adam Dorrell

CEO and Co-Founder, CustomerGauge

Head of CustomerGauge, with more than 25 years marketing and sales, including senior roles at Dell, HP, Sony, and Philips heading CX efforts.

Bob Cringely2

Robert X. Cringely

Tech Journalist & Silicon Valley Insider

Rob Cringely was one of the first 100 employees at Adobe, Apple, and Cisco. For the last 30+ years, he's provided insider knowledge on the Valley for InfoWorld, Forbes, Inc., and Worth magazines.

Jorgenlp 2

Jørgen Bo Christensen

VP of Research & Professional Services, CustomerGauge

As Head of Professional Services, Jørgen is passionate about customer-centric growth and in particular how you turn Net Promoter and other CX metrics into higher revenue.


Trishaala Chengappa

Global VP of Product, CustomerGauge

Trish has over 10 years of experience in product management, customer operations management and corporate communications.

Placeholder Female1

More Speakers Coming Soon!

Location Pin

Location, location, location

We're Shipping Out To Silicon Valley

What better place to discuss the latest innovations in CX and Net Promoter than the epicenter of the world's most accomplished companies—and a museum dedicated to technological advancements in computing: the Computer History Museum.
  • Walk and explore the heart of Silicon Valley, including the HQs of some of the world's most profitable brands: Google, Apple, and more
  • Journey back in time to the first 2000 years of computing or into the innovative tech future at our venue, the Computer History Museum
  • Take a stroll down the famous Castro Street, a multi-cultural culinary and shopping destination
  • And so much more...
Day 1
Sep 13, 2018+
8:00 am - 9:00 am


9:00 am - 9:30 am
Adam Dorrell

Welcome to Monetize! 2018

To christen Monetize! 2018, Adam Dorrell, CEO of CustomerGauge, introduces the Monetize Net Promoter growth strategy—and the wasteful culture hiding in "churn nation".

Adam Dorrell, CEO & Co-Founder, CustomerGauge

9:30 am - 10:30 am
Lou Timothy Kenny

Creating a Culture Around Retention and Net Promoter

CEO, Lou Shipley, and VP of Culture, Tim Kenny, of Black Duck Software will walk through how they created a cultural shift at their organization around retention, renewals and Net Promoter—ultimately leading the company to be sold for over $565 million to industry leader Synopsys.

Lou Shipley, CEO, Black Duck Software

Tim Kenny, VP of Culture, Black Duck Software

10:30 am - 11:00 am

Coffee Break

11:00 am - 11:30 am
Jorgenlp 2

2018 NPS Benchmarks Revealed

Your peers have spoken—and we listened. Based on the findings from a cross-industry survey done in collaboration with MIT CISR, author Jørgen Bo Christensen will introduce key highlights from the 2018 NPS & CX Benchmarks Report. How did your industry stack up?

Jørgen Bo Christensen, VP Research & Professional Services, CustomerGauge

11:30 am - 1:00 pm

Lunch, Networking & Demos

1:00 pm - 1:45 pm
Tj Waldorf Headshot 2

NPS: The Hub of Your Growth Initiatives

Join TJ Waldorf, VP of Global Marketing at INAP, as he discusses how focusing on retention, churn and NPS metrics poise companies for growth and acquisition—using his own experience during the acquisition of SingleHop by INAP.

TJ Waldorf, VP of Global Marketing, INAP

1:45 pm - 2:15 pm

How to Monetize Your NPS Program Through SaaS

Turn your ambitions into a reality with a comprehensive walkthrough of Monetize Net Promoter software. Learn what role software plays in correlating Net Promoter data to referral programs, identifying at-risk revenue and opportunities for growth, and more.

Trishaala Chengappa, Director of Product Development, CustomerGauge

2:15 pm - 2:45 pm

Coffee Break

2:45 pm - 3:30 pm
Jen Headshot

Managing and Optimizing Customer Retention

Customer retention is more than just a metric to a customer success team—it's at the heart of everything they do. At SmartBear, a leading software provider, VP of Customer Success Jennifer Mahoney has grown the Customer Success Team into a global organization. Join Jen as she discusses how SmartBear developed a robust and profitable customer retention program by focusing on customer satisfaction.

Jennifer Mahoney, VP of Customer Success, SmartBear

3:30 pm - 5:00 pm

Apps & Drinks

Title Book Now

Join Our Waitlist!

Past Attendees

Microsoft Logo Transparent Background Ibm Logo 1280Px Jpmorgan Chase Svg H&rblock 2000Px American Express Logo Svg 2000Px La Z Boy Logo Svg Kaspersky Lab Logo Svg Optum Logo Black Duck Xsmartbear Swagger Png Pagespeed Ic Ja A M D19Fw Try Drupal Acquia Terex Logo Svg Olympus Logo 1 Ef Logo Rgb 8747Ae75Cf Wolterskluwer Superoffice Areas Logo Alaska Communications Docomo Pacific Header B Pmyr 9 Mr5I2Yi Galk Wkp@2X 300X163 2000Px Otis Logo Svg Morningstar Logo Svg 5841C48Ba6515B1E0Ad75Aa4 Ebsco Information Services 20Xx Logo Svg

Frequently Asked Questions

The event takes place Friday, September 14th, at the Computer History Museum (1401 N. Shoreline Blvd.) in Mountain View, CA. It is within an hour to 30 minutes of major cities in Silicon Valley surrounding the San Francisco Bay, including San Francisco, Palo Alto, San Jose and more.   

The Palo Alto Airport is the closest airport to the Computer History Museum, about 12-15 minutes and approximately 5 miles. 

The following are other airports nearby:

...From San Jose, Norman Y. Mineta San Jose International Airport; approx. 11-13 miles, 30 minutes
...From San Carlos, San Carlos Airport; approx. 12-13 miles, 20-30 minutes
...From San Francisco, San Francisco International Airport; approx. 25 miles, 35-45 minutes

The Computer History Museum provides free ample parking for event and museum visitors.

Yes! If you need an invoice of your ticket purchase, please directly contact

Yes! Food is provided both in the morning and lunch time. And, since we want to make your stay as comfortable as possible, if you have any special dietary restrictions, please reach out directly to

Every attendee of the Monetize! 2018 event will receive a free copy of the 2018 Benchmarks Report. This report is part of a collaborative survey conducted by CustomerGauge, MIT CISR and The report includes:

  • Cross-industry insights on the state of customer experience and Net Promoter

  • Benchmarks on NPS, retention rates, closed-loop data best practices, growth metrics, and more

  • In-depth industry analyses for 15 different industries

  • Company spotlights on industry leaders including Microsoft, Vodafone, Colliers, Micro Focus and Affirm

  • And much more!

We are constantly adding speakers to our Monetize! lineup. For updated information on speakers, please refer to the website and our email updates. If you’d like additional information, please contact

Attendees should wear business casual attire to the event.

Don’t Miss Out. Register Now →

The Computer History Museum

Address: 1401 N Shoreline Blvd,
Mountain View, CA 94043

650.810.1010 Map it on Google