2018
The Monetize! Experts Take Silicon Valley
After the success of Monetize! Boston, we’re taking the monetize message to the movers and shakers of Silicon Valley—gathering a network of top NPS® and CX experts to explore how companies can turn their customer experience programs into revenue-generating assets.
CEO, Black Duck Software
CEO at Black Duck, Lou has driven the company’s transformation into a leader in open source security and management solutions.
VP of Culture, Black Duck Software
As the Vice President of Culture, Tim was the driving force behind creating the workplace experience that ultimately led to Black Duck's sale to security leader Synopsys for over half a billion dollars.
VP of Customer Success, SmartBear Software
While at SmartBear, Jennifer has grown the Customer Success team into a global organization, with staff in Boston, Galway and Melbourne.
VP of Global Marketing, INAP
With over 15+ years of sales and marketing experience in B2B technology services, TJ is responsible for driving growth with an intense focus on the customer at INAP.
CEO and Co-Founder, CustomerGauge
Head of CustomerGauge, with more than 25 years marketing and sales, including senior roles at Dell, HP, Sony, and Philips heading CX efforts.
Tech Journalist & Silicon Valley Insider
Rob Cringely was one of the first 100 employees at Adobe, Apple, and Cisco. For the last 30+ years, he's provided insider knowledge on the Valley for InfoWorld, Forbes, Inc., and Worth magazines.
VP of Research & Professional Services, CustomerGauge
As Head of Professional Services, Jørgen is passionate about customer-centric growth and in particular how you turn Net Promoter and other CX metrics into higher revenue.
Global VP of Product, CustomerGauge
Trish has over 10 years of experience in product management, customer operations management and corporate communications.
Location, location, location
Registration
Welcome to Monetize! 2018
To christen Monetize! 2018, Adam Dorrell, CEO of CustomerGauge, introduces the Monetize Net Promoter growth strategy—and the wasteful culture hiding in "churn nation".
Adam Dorrell, CEO & Co-Founder, CustomerGauge
Creating a Culture Around Retention and Net Promoter
CEO, Lou Shipley, and VP of Culture, Tim Kenny, of Black Duck Software will walk through how they created a cultural shift at their organization around retention, renewals and Net Promoter—ultimately leading the company to be sold for over $565 million to industry leader Synopsys.
Lou Shipley, CEO, Black Duck Software
Tim Kenny, VP of Culture, Black Duck Software
Coffee Break
2018 NPS Benchmarks Revealed
Your peers have spoken—and we listened. Based on the findings from a cross-industry survey done in collaboration with MIT CISR, author Jørgen Bo Christensen will introduce key highlights from the 2018 NPS & CX Benchmarks Report. How did your industry stack up?
Jørgen Bo Christensen, VP Research & Professional Services, CustomerGauge
Lunch, Networking & Demos
NPS: The Hub of Your Growth Initiatives
Join TJ Waldorf, VP of Global Marketing at INAP, as he discusses how focusing on retention, churn and NPS metrics poise companies for growth and acquisition—using his own experience during the acquisition of SingleHop by INAP.
TJ Waldorf, VP of Global Marketing, INAP
How to Monetize Your NPS Program Through SaaS
Turn your ambitions into a reality with a comprehensive walkthrough of Monetize Net Promoter software. Learn what role software plays in correlating Net Promoter data to referral programs, identifying at-risk revenue and opportunities for growth, and more.
Trishaala Chengappa, Director of Product Development, CustomerGauge
Coffee Break
Managing and Optimizing Customer Retention
Customer retention is more than just a metric to a customer success team—it's at the heart of everything they do. At SmartBear, a leading software provider, VP of Customer Success Jennifer Mahoney has grown the Customer Success Team into a global organization. Join Jen as she discusses how SmartBear developed a robust and profitable customer retention program by focusing on customer satisfaction.
Jennifer Mahoney, VP of Customer Success, SmartBear
Apps & Drinks
Main Event
Full day event pass to keynote and speaking presentations
FREE access to our gold-standard NPS® certification (a $2,500 value)
Onsite product demos and new feature access
Networking opportunities
Free copy of the 2018 NPS & CX Benchmarks Report
Complimentary meals and dining options
Book Your Spot →
The event takes place Friday, September 14th, at the Computer History Museum (1401 N. Shoreline Blvd.) in Mountain View, CA. It is within an hour to 30 minutes of major cities in Silicon Valley surrounding the San Francisco Bay, including San Francisco, Palo Alto, San Jose and more.
The Palo Alto Airport is the closest airport to the Computer History Museum, about 12-15 minutes and approximately 5 miles.
The following are other airports nearby:
...From San Jose, Norman Y. Mineta San Jose International Airport; approx. 11-13 miles, 30 minutes
...From San Carlos, San Carlos Airport; approx. 12-13 miles, 20-30 minutes
...From San Francisco, San Francisco International Airport; approx. 25 miles, 35-45 minutes
The Computer History Museum provides free ample parking for event and museum visitors.
Yes! If you need an invoice of your ticket purchase, please directly contact marketing@customergauge.com.
Yes! Food is provided both in the morning and lunch time. And, since we want to make your stay as comfortable as possible, if you have any special dietary restrictions, please reach out directly to marketing@customergauge.com.
Every attendee of the Monetize! 2018 event will receive a free copy of the 2018 Benchmarks Report. This report is part of a collaborative survey conducted by CustomerGauge, MIT CISR and NPSBenchmarks.com. The report includes:
Cross-industry insights on the state of customer experience and Net Promoter
Benchmarks on NPS, retention rates, closed-loop data best practices, growth metrics, and more
In-depth industry analyses for 15 different industries
Company spotlights on industry leaders including Microsoft, Vodafone, Colliers, Micro Focus and Affirm
And much more!
We are constantly adding speakers to our Monetize! lineup. For updated information on speakers, please refer to the website and our email updates. If you’d like additional information, please contact marketing@customergauge.com.
Attendees should wear business casual attire to the event.
The Computer History Museum
Address: 1401 N Shoreline Blvd,
Mountain View, CA 94043
Account Experience is a trademark of CustomerGauge. Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
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