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The B2B Experience Platform
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You're improving the experience for everyone. Meanwhile, your top 10 accounts—40% of your revenue—are slipping. CustomerGaige connects account NPS to revenue so you see which relationships matter most, which are at risk, and what's at stake. Prioritize by dollars, not scores. Act on accounts that move your business forward first—This isn’t customer research. It’s customer action — built for leaders who can’t afford to guess.
Your CFO asks "How much revenue is at risk right now?" You open three dashboards, check Salesforce, pull a report. The Monetize CX dashboard answers instantly: $707M at risk across 37 accounts, $1.82B safe, $70M unknown. See account health by revenue exposure, track coverage against your 80% target, and spot blind spots before they become churn. Every revenue metric that matters—in one place, updated in real-time.
Your $2M account became a detractor three months ago. You found out yesterday when they didn't renew. CustomerGaige connects account NPS to revenue exposure so you see risk before contracts expire—not after revenue disappears. This isn’t just sentiment tracking; it’s an early warning system for revenue loss, so you intercept churn instead of reacting to it.
Which accounts deserve your attention first? The NPS SWOT plots every account by satisfaction and revenue so you stop guessing. Threats = large detractors (save now). Opportunities = small promoters (expand). Strengths = large promoters (protect). Weaknesses = small detractors (monitor). Prioritize by what protects and grows revenue—not just who's unhappy.
Every account, ranked by what matters: revenue, NPS, and risk. See which $5M accounts are thriving and which are slipping—so your team focuses on the right accounts first. Stop scrolling through Salesforce. Stop guessing at priorities. Just sort, filter, and act on accounts that need attention now.
Your VP asks "If we fix onboarding, how much revenue does that protect?" You guess. The Revenue Simulator answers: decrease at-risk accounts by 12%, gain $38.5M. Model the exact revenue impact of fixing any issue before you commit resources. Stop selling CX initiatives with "it'll improve satisfaction." Start with "this protects $38M."
Should you fix "Ease of Use" or "Product" issues first? Driver Impact shows which costs you more revenue. Ease of Use drives the most detractor revenue—fix this, protect more dollars. Stop fixing everything. Prioritize by dollars at risk, not complaint volume.
NPS without revenue context is just a feeling. NPS and Value Trend overlays your score and account revenue on the same timeline so you can see exactly when experience improvements drove growth and when score drops preceded revenue loss. Finally, a chart your executive team actually cares about. CX stops being a cost center the moment you can prove it moves money.
Flat revenue can mask dangerous movement underneath. When Safe accounts drift to At Risk and At Risk accounts go silent, the financial impact is in motion. Loyalty Movement maps how accounts shifted between periods so your team can quantify the revenue at risk, identify the recovery opportunities, and act before the numbers catch up.
See upsells, downsells, churn, and net retention in one chart. Track whether you're growing revenue from existing customers or losing ground over time. Upsells climbing but churn offsetting gains? You see it immediately. Stop hunting through reports. Know if your customer base is a growth engine or a revenue leak.
Integrations that put customer insights where decisions happen and custom services that make your entire tech stack work together.
CustomerGaige is the only true B2B VoC system in Salesforce. It uses Account Experience™ to put real-time VoC insights into your sales team’s hands so they can take proactive action to reduce churn and drive referral and upsell growth.
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CustomerGaige for Microsoft Dynamics 365 gives enterprise account teams real-time customer feedback, enriching CRM data, triggering surveys, and enabling proactive action to reduce churn and capture upsell opportunities.
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CustomerGaige’s Slack integration delivers real-time VoC alerts and scheduled reports directly into Slack, keeping teams informed of survey responses so they can act faster, stay aligned, and address customer issues as they happen.
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CustomerGaige for Pendo lets you trigger pop-up surveys directly in your software, capturing real-time, logged-in user feedback without emails or calls—helping B2B and B2C teams improve experience, act on insights, and drive retention.
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CustomerGaige for ServiceNow automatically sends surveys based on ticket activity, using ServiceNow data to trigger feedback when incidents are resolved or closed—helping teams capture insights, improve support, and drive satisfaction.
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CustomerGaige for Jira sends theme data, including questions, drivers and comments, into Jira to automatically create or update work items, such as epics and issues, helping teams track and act on customer feedback.
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CustomerGaige for Gainsight syncs NPS responses and feedback into Gainsight CS via CSV or API, enabling CTAs, Timeline activities, health score updates, and real‑time customer success automation.
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CustomerGaige for MadCap Flare embeds CustomerGaige pop‑up surveys into Flare documentation, capturing feedback on topics and passing parameters like page URL and user info for analytics and reporting.
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CustomerGaige for Genesys IVR integrates end‑of‑call ratings and surveys from Genesys into CustomerGaige via webhooks or API, letting you capture post‑call NPS, feedback, metadata, and unify responses for tracking and analytics.
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Not seeing an integration you need? CustomerGaige has a robust webhooks functionality, letting you send and receive data with any system, enabling custom workflows, real-time updates, and automated processes.
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