Q1 2008 Bank Of Montreal Earnings Conference Call
Thanks to Insurance News Net (press release) - Harrisburg,PA,USA
From a press release on Bank of Montreal Earnings showing them measuring NPS: "we're encouraged by improvements in net promoter score across most of our operating districts in the last three months"
And although not calling out the numbers publicly, you can see the trend for CEOs wanting to show Analysts that they are understanding that Customer Satisfaction is important.
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