Request Demo

Net Promoter Score News, Feb '09

Some news snippets on Net Promoter Score®:

RSC equip themselves with 64 NPS

According to their press release, Arizona based RSC Equipment Rental's Net Promoter Score of 64 is World Class Compared to Other Industrial Services Companies.RSC gained the Net Promoter Score of 64 based on feedback from more than 20,000 customer interviews. Results have improved every year, current 12-month average score is 64, which is a high performance among industrial services companies.Erik Olsson, President and CEO says: "Being able to improve our score in this difficult economic environment is a strong testament to our focus on servicing the customer"

Sage adds 15-point increase to Net Promoter Score

The Sage Group has improved customer loyalty and product support benefits by  engaging with customers using its ACT! contact and customer management software online community.In the 12 months since its launch, the ACT! community  has also served as a catalyst for product beta testing, increasing participation by over 300 percent in some cases, and has aided a 15-point increase in the ACT! brand's customer loyalty score as measured by the Net Promoter score.

MWH Soft thank customers for big climb in NPS

In a message of thanks to customers, Paul F. Boulos, President of MWH Soft calls out record revenues and also growth in Net Promoter Score. "We measure customer feedback rigorously via a benchmark methodology called Net Promoter Score (NPS)...  This metric reliably links to the economics of growth, and it’s one we always seek to maximize... In 2008, our NPS increased 12 percentage points year over year to a record 83%, one of the highest levels in any industry. This score reflects tangible customer value and a durable advantage that translate into sustained future growth. The hundreds of thank-you notes we received last year add unequivocal proof that we deliver the highest levels of customer satisfaction."

Polaris calls out NPS on Earnings Call

Although not giving away numbers, Polaris Industries named Net Promoter Score as one of their key metrics in their earnings call: "Our quality continues to improve significantly. Our net promoter score as reported by our end customers improved in three of our businesses for 2008," says Scott Wine. CEO

SurePayroll sure about value of NPS metrics

In a nomination race that's the customer service equivalent of the Oscars(R), SurePayroll has been named Finalist in Third Annual Stevie Awards for Customer Service.SurePayroll is committed to excellent customer care, achieving well above what is considered world-class Net Promoter Scores for customer satisfaction. As a result of such a high customer approval rating, SurePayroll has seen an increase in the number of new customers referred by existing customers. During the first three quarters of 2008, SurePayroll acquired nearly 50 percent more customers from client referrals than the same timeframe in 2007. "My main passion is driving SurePayroll's unwavering commitment to unbeatable customer service," says Sean Harkleroad, Head of SurePayroll's Customer Care Department. Press release here.

Blue Dart Express Commits to NPS

Announcing a profit increase of nearly 11%, the South Asia Blue Dart Express logistics company also noted their commitment to best in class service quality, measured by Net Promoter Score. Press release here. (Update 10/2013 - Link has been removed from source)

Next Up: "We're getting killed by bad customer reviews..."

Get The Most Comprehensive B2B NPS and CX Benchmarks Report on The Planet

Get the eBook

Might we also interest you in...