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Tax Firm Effectur hits NPS of 54%


A news snippet to help get some Net Promoter benchmarks - and also interesting to see that companies are going public with NPS scores..."Effectur, the nation's fastest growing tax resolution firm, announced today that it has reached a Net Promoter Score of 54%. This rating places Effectur as one of the top American companies in customer satisfaction according to this leading edge indicator."CEO and founder Kenneth Johnson said: "The two big challenges are: first, to get an accurate measurement of customer satisfaction, and second, to constantly listen to what your customers are telling you about your company's service and make difficult changes to improve that experience".Full text of press release here.

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